M1Reviews of m1.com

Terrible. I had money sitting in an account for several years that was basically hidden from me because they had issues with their interface. It sat in cash because I could not see it in any of the summaries. They also charge ridiculous junk fees. Go anywhere else.

Do not use this fraudulent service. THey restrict your account with zero reason and you cannot fix it without going through customer service. Where you then find out that they really don't have any customer service. No one will answer the phone, no will will answer the chats. If they do finally answer the chat then they'll tell you to do these steps that you've already done and verify you recieve the emails which you do. Then oh well, they still can't do anything about it but escalate the issue. By escalate, they intend to forget about it because they really do not care about their customers.

I had a very disappointing experience with M1 Finance. I originally liked the platform and was interested in using their investing and margin features, but my experience with customer service and account handling has completely changed my opinion. My account was frozen after an identity verification issue. I eventually completed the requested verification steps, including uploading the required selfie and documentation, but despite complying with their requests, my funds have remained inaccessible. M1 informed me that my account would not be liquidated and my funds would not be returned until the end of August, which I find completely unacceptable. I have repeatedly contacted customer service through phone calls, emails, and chat. I was told the issue would be escalated to the compliance team, but I have received no meaningful updates, no timeline, and no response. Recently, my calls appear to go straight to voicemail, and my chats are not being answered. It feels like I am being ignored while my own money remains locked. A financial company should have clear communication and a reasonable process for resolving account issues. Holding a customer’s funds for an extended period without proper communication creates a terrible customer experience and a lack of trust. I would strongly caution others before depositing significant funds with M1 Finance. I will be pursuing further escalation through the appropriate regulatory channels because I do not believe this situation has been handled appropriately. I regret moving funds here and will be taking my investing elsewhere.

It's a one way street with miserable AI customer service. There's a $100 fee to get your money out or close an account. Since starting them a few years ago, I've learned there are similar platforms that don't pull these stunts.

I regret trying this service. I requested to close my account with them 20 days ago, and they processed the "liquidation." Then today, a new transfer was pulled back into my account. They don't allow you to permanently delete a recurring transfer only to "pause" it. They don't allow you to "delete" the connection with an existing bank account. They clearly make every effort to make it a one-way street: one way in, no way out.

On 6/29/26 I was abruptly locked out of my M1 account and given a new ‘enter code’ screen. After verifying my DOB and last 4 SSN, support pushed for extra documents and later said my account is ‘restricted’ without clearly explaining why or how to fix it. Several calls ended in surveys instead of connecting me to a supervisor, leaving me unable to access or trade and worried about my funds.”

Their customer service process is terrible. It is close to impossible to speak to a human. For a large brokerage with Billions under its management, one would hope it has a responsive customer service system. I have been trying to resolve a simple issue since June 25th. I have emailed, called, used their less-than-helpful chat system, and used their AI advice without any success thus far. Even their associate on the chat, which shows as being active on the platform, refuses to respond to my query. This is very disappointing. I can't imagine having a true emergent concern.

I had higher expectations for M1 based on my experience, but the withdrawal delays and issues made it less satisfactory, I will keep say it loud and clear, Bitci Stack Asset investment platform is the only investment platform that has paid me without fees or delay.