Very Responsive Customer Support
Very responsive to email inquires. Got my reply back within 24 hours.
By Marisa B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get or return tickets to sold out events.
Lyte (lyte.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
499 approved reviews, newest moderated first
Very responsive to email inquires. Got my reply back within 24 hours.
By Marisa B.
Marie helped me with my sell back tickets. The amount was not correct for my refund and she looked into it and responded timely and fixed everything for me and was more than understanding and polite the entire time! Such a pleasure to work with and they are very honest about their business!
By Christa
Jay replied quickly and helped me with my issue right away! I have never had such great customer service before! Thank you Jay for helping me out!
By Jennifer T.
I had aa question about our tickets and delivery time. Rachel responded quickly and with the information I needed! very much appreciated!
By Noelia
Asked for a refund to a concert after the headliner backed out due to COVID concerns and it was granted - very appreciated in these uncertain times
By Moya N.
Lyte was super responsive to my ask! Fantastic ticketing company and great customer service!
By Rick F.
Rachel of Team Lyte provided me with prompt and wonderful customer service. I have purchased event tickets via Lyte in the past and am always super happy with the customer service. Thanks Rachel!!
By Laura A.
I know this is a crazy time for those working in the entertainment industry. Marie at Lyte went above and beyond in assisting me with a refund for BottleRock Napa tickets!
By Karen