Purchasing and swapping tickets
Purchasing and swapping tickets can be stressful but I’m so grateful for Lily. She followed up with me about a question I had so quickly and I truly appreciate it.
By Nandi Soleil A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get or return tickets to sold out events.
Lyte (lyte.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
499 approved reviews, newest moderated first
Purchasing and swapping tickets can be stressful but I’m so grateful for Lily. She followed up with me about a question I had so quickly and I truly appreciate it.
By Nandi Soleil A.
Awesome Service Lily was very understanding
By Sharyn L.
Great customer service. My issue was resolved and response time was very quick. 5/5 would recommend
By Nicholas V.
Marie was very helpful and accommodating. She resolved my issue very promptly. My issue was resolved in 3 days, and one of those days included Christmas.
By Calvin T.
Marie provided me great service I got Covid tested positive the day if the concert and I was really bummed out so issued me a full refund for all my 4 tickets. She’s the best Thanks, Ryan
By Ryan C.
Marie was quick to respond and took the time to understand exactly what I needed help with. She immediately fixed the issue I had been experiencing from an accidental purchase I had made. I am so beyond grateful for her help. Thank you, Marie!
By Natasha E.
I was stressing out because the event I’m attending was in 2 days and sent my tickets to the wrong email and no one was answering but Marie answered me and fixed the problem in 1 email. Thanks for the fast response and making it easy to fix.
By Gabriel C.
I contacted Lyte about about a refund. They got back to me right away the customer service agent was kind and knowledgeable. Excellent customer service.
By Nel