Driver wasn’t at airport on time and…
Driver wasn’t at airport on time and went to the wrong terminal. Didn’t seem to know what he was doing.
By Michael
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
304 reviews
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We offer safe and premium cars with professional drivers nationwide at a discounted price all through our app and 24/7 customer service.
LUXY Inc (luxyride.com) has 304 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
304 approved reviews, newest moderated first
Driver wasn’t at airport on time and went to the wrong terminal. Didn’t seem to know what he was doing.
By Michael
Great customer service, and experience.
By Bryan
Response from LUXY Inc· May 14, 2020
Thank you for Choosing LUXY.! We look forward to being able to accommodate you again!
New Haven to Hartford Airport. My ride was punctual, smooth, and comfortable, with a friendly driver.
By New Haven P.
Response from LUXY Inc· May 14, 2020
Thank you for Choosing LUXY.! We look forward to being able to accommodate you again!
The driver that picked me up at 4:15am in the morning drove 90mph down the Taconic parkway. When he hit the winding turns I think we both crapped ourselves. The driver that picked me up at the airport and drove me home was very nice and courteous. However, his car was making a strange rubbing noise by the driver side front tire and I was concerned we would be stranded on the side of the road. I just traveled again last week and I contracted with another company for my transport. Your prices were cheaper but I'd rather get there alive than save a few $.
By Judith
Response from LUXY Inc· May 14, 2020
We want to let you know we value you as a LUXY customer and hope you come back and get the 5 star service that is the LUXY way.
Top quality service! Outstanding! We will definitely use them again!
By Peggy
Response from LUXY Inc· May 14, 2020
Thank you for Choosing LUXY.! We look forward to being able to accommodate you again!
Excellent Service - driver was on-time, friendly and was in contact with us prior to his arrival - Hopefully LUXY will provide the same quality of service as OneWayLimo!!
By pamela
Response from LUXY Inc· May 14, 2020
Thank you for Choosing LUXY.! We look forward to being able to accommodate you again!
Driver was great and in time for our early morning arrival
By Karen
Response from LUXY Inc· May 14, 2020
Thank you for Choosing LUXY.! We look forward to being able to accommodate you again!
Excellent service, driver was on time with the right vehicle. Will definitely use this service again
By Darwin
Response from LUXY Inc· May 14, 2020
Thank you for Choosing LUXY.! We look forward to being able to accommodate you again!