great service
Had to fly in during a snow storm. Luxy customer service went out of their way too make sure I had a 4 wheel drive vehicle too keep my family safe...very pleased thank you.
By Chris
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
304 reviews
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We offer safe and premium cars with professional drivers nationwide at a discounted price all through our app and 24/7 customer service.
LUXY Inc (luxyride.com) has 304 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
304 approved reviews, newest moderated first
Had to fly in during a snow storm. Luxy customer service went out of their way too make sure I had a 4 wheel drive vehicle too keep my family safe...very pleased thank you.
By Chris
horrible service. driver was not there when i came out. i had to stop and go to the bathroom for a quick few minutes due to traffic on the freeway, and luxy charged me. i will never use this service again. i am an executive who travels every week for business....you just lost a lot of business due to your poor service. i will certainly never recommend your service.
By jc
Response from LUXY Inc· May 4, 2020
We are terribly sorry for your service being less then what we strive for. We would like a chance to make it right next time. Please call again next time you travel and as to speak with Nicole the customer service manager. We look forward to giving you the LUXY service the right way!
The only thing keeping me from giving my recent experience a perfect score are car seats. You take a two star hit because you charge extra for the seats, but did not arrive with the seats attached. This was rather frustrating. Our drivers were not really equipped for helping us secure the seats and it caused a bit of a delay at both pickups. Our driver on the return trip told us it was an insurance issue, that the parents had to secure the seats. I can understand the parents making sure the kids are strapped in correctly, but please secure the seats themselves in the car prior to pickup. It would reduce the stress of the trip considerably. Otherwise the experience was great.
By James
Response from LUXY Inc· May 4, 2020
We are terribly sorry for your service being less then what we strive for. In the travel industry the policy is always for the parent to secure the car seats. This give you a piece of mind knowing it was done by you correctly. We would like a chance to make it right next time. Please call again next time you travel and as to speak with Nicole the customer service manager. We look forward to giving you the LUXY service the right way!
Driver was courteous,as well as, helpful. Customers were elderly with physical limitations.
By Patricia
Response from LUXY Inc· May 4, 2020
Thank you for Choosing LUXY.!
This was the third time I used your service. All experiences surpassed my expectations.
By Peter
Response from LUXY Inc· May 4, 2020
Thank you for Choosing LUXY.!
The ride was excellant very good driver and upgraded car The pick up point was a little unclear for us arriving in Tampa for the 1st time We would use this service again
By susan W.
Response from LUXY Inc· May 4, 2020
Thank you for Choosing LUXY.!
This was my first experience riding with LUXY. They were professional, on time and friendly drivers. This will be my go to for all my many flights across country.
By Suzanne
Response from LUXY Inc· May 4, 2020
Thank you for Choosing LUXY.!
Peter was very prompt, polite and professional. He was more than patient when our bags were delayed upon arrival even though it was late. We will definitely use your service again.
By Scott
Response from LUXY Inc· May 4, 2020
Thank you for Choosing LUXY.!