Luxury ConfidenceReviews of luxuryconfidence.com

Response from Luxury Confidence· Jun 19, 2026

Hi Shellie, Thank you for sharing your feedback. I understand why you felt frustrated, especially if you believed your attempts to contact us regarding your return request were not being addressed. After reviewing your account, I can confirm that our support team did reach out to you and that your refund has already been processed. Since the device remained unopened and unused, we were happy to honor your request and resolve the matter accordingly. I also understand that delays in communication can create the impression that no action is being taken, which can understandably be concerning. For that reason, I'm pleased that we were ultimately able to connect with you and bring this matter to a resolution. Regarding our phone support, our phone lines are currently undergoing maintenance and upgrades. At this time, we are primarily assisting customers through email, which allows us to maintain a detailed record of all communications and resolutions. We appreciate you bringing your concerns to our attention and are glad we were able to issue the refund and assist with your request. Kind Regards, Aga MyHiRelief

Response from Luxury Confidence· Dec 15, 2025

Hi Matteo, We acknowledge your concerns and want to confirm that the refund for the unavailable items has already been processed. The remaining items from your order have been forwarded to our fulfillment team for shipment. We appreciate your patience and look forward to you receiving the rest of your order. — The Luxury Confidence Team 🚀

Response from Luxury Confidence· Nov 24, 2025

Hi Carly, Thank you for taking the time to share such a detailed account of your experience with the device. Your feedback gives us valuable insight into how the product performs in real use, and it helps us support you more effectively. To clarify our policy, returns are available for items that remain sealed within 14 days of delivery, and every device is covered by a 2-year warranty. If a device becomes faulty during that period, a free replacement is provided. These details are outlined on our website so customers know exactly what to expect. The outcome you described isn’t typical of what most users experience, and in many cases, results depend heavily on the correct combination of skin preparation, application technique, nozzle choice, and intensity level based on individual skin needs. At LC, we’re committed to supporting each customer throughout their skincare journey. We’d be happy to offer personalized guidance to help you maximize the benefits of the product—sometimes small adjustments can make a big difference. We understand that the return process can raise questions, and we’re here to assist in a way that aligns with our policies while also working toward a solution that feels right for you. To move forward, we’d love to take a closer look at your case. Please send us the necessary details at support@luxuryconfidence so we can locate your account. From there, one of our team members will personally handle your request and submit an exception inquiry with our Product Team. We value your experience and are fully committed to finding a resolution that supports both your skincare goals and your satisfaction. Looking forward to connecting with you soon. 💕😇

Response from Luxury Confidence· Sep 23, 2025

Hi Dia, Your review has been received. Our records show that a refund was offered in good faith, with clear terms communicated and agreed upon by both parties. Despite our repeated outreach and willingness to resolve the matter, you failed to complete the agreement within the given timeframe. Therefore, we can no longer proceed with the refund request. We maintain transparency in all customer interactions and consider this matter fully addressed. We wish you all the best! — The Luxury Confidence Team 🚀

Response from Luxury Confidence· Sep 21, 2025

Hi Melissa, Thank you so much for your kind words and for taking the time to share your experience! We’re very glad Sylvia was able to support you throughout the process and make things easier. Your honest feedback means a great deal to us, and we appreciate you taking the system for a fair try. We appreciate your patience and understanding, and we’re always here if you need anything in the future. 💕 — The Luxury Confidence Team 🚀

Response from Luxury Confidence· Sep 4, 2025

Hi Senai, Thank you so much for your thoughtful review! ☺️ We're truly glad we could resolve the issue quickly and to your satisfaction. You're absolutely right — mistakes can happen, but we believe in making things right and treating our customers with fairness and respect. We really appreciate your understanding and kind words — it means a lot to our team. — The Luxury Confidence Team 🚀