Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
196 reviews
Lush DecorSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lush Décor is committed to creating unique home fashions for every room, every lifestyle and every life stage that inspire your inner designer.
Lush Decor (lushdecor.com) has 196 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
196 approved reviews, newest moderated first
I love how fast my sheets came. The sheets are so luxuryious crisp but soft. I will order thees for my king size bed.
By Pamela M.
Response from Lush Decor· Oct 10, 2023
Thank you for your recent review. We strive to put out the best quality of products to make people's lives more comfortable.
The customer service is wonderful! I had an issue with one of the items I ordered and Todd, the customer service rep was truly a pleasure to deal with. He got back to me very quickly and got my issue resolved in a timely manner. The new item was shipped and delivered in 24 hours. I will definitely be shopping with Lush Decor again!
By Brittany
Response from Lush Decor· Oct 10, 2023
Hello Brittany. Thank you for taking the time to review the service i provided you. We are happy to do what we can to make your experience with Lush Decor a memorable one.
Stellar customer service! Had a shipping issue and an item that was defective and both Todd and Kim immediately assisted and rectified the situation with ease and speed [even over a holiday weekend!]. I will gladly purchase from them again!
By Natalie
Response from Lush Decor· Sep 5, 2023
Thank you for taking the time to review the service you received Natalie. We strive to make an unhappy event (like receiving a defective item) seamlessly into a happier one.
I love my beautiful new bedspread. I'd give 5 stars, but it took a really long time to get here.
By Barbara D.
Response from Lush Decor· Sep 1, 2023
Thank you for taking the time to share your experience. We're very glad you're enjoying your new bedding, and we also have good news. We're opening a new warehouse in California so we can significantly cut down shipping transit times for people out west.
Todd Bergman went above and beyond to get my daughter’s comforter to her in Louisiana! He re-routed it and kept us posted every step of the way- and even covered the extra shipping because it was delayed. His customer service was exceptional and we truly appreciate his efforts!!
By Vikki
Response from Lush Decor· Aug 15, 2023
Hello. Thank you for taking the time to write a review of the service I provided. We are glad to make sure the little things are done for your daughter to go away to school and be happy as I'm sure it is a bit of a stressful time for the family.
This was the first time I bought something from the company via a different seller , buy buy baby. There was an issue with the quilt purchased for my son, and buy buy baby wouldn’t do anything about it I reached out to Todd at lush and he went above and beyond! He made sure to understand what had happened and called me personally right away, something you don’t get from many companies. When working at a company you always want to make sure your customers are satisfied to the best interest and lush did exactly that. I am very happy with the company and I would absolutely recommend it to anyone.
By Consumer
Response from Lush Decor· Aug 11, 2023
Hello, and thank you for taking the time to leave a review of the service we provided. We are always happy to do what's right because we value customers like you coming back to us and making it a complete Lush experience.
Todd is so awesome! I messed up my order, left a message for Customer Service and received a call back from Todd within a few minutes. He helped me tremendously and fixed all my errors! You are blessed to have an employee like him!
By Missy
Response from Lush Decor· Jul 28, 2023
Hello Missy. Thank you for taking the time to write a review of our service. We are always happy to do what's right because we value customers like you coming back to us.
Todd Bergman and his team at Lush Decor went to great lengths to solve my problem... A set of cushions, one of which faded. They even tried to find a replacement at the production site! After all else failed, my entire purchase price was refunded, graciously.
By Lucia
Response from Lush Decor· Jul 28, 2023
Hello Lucia. Thank you for taking the time to review the service we provided you. We value your business and will go to lengths to make our customers happy with not just the product, but the service as well.
