Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
81 reviews
LuosophySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luosophy is a platform that offers in-season and genuine fashion and accessories from our partner boutiques in Europe at the best price. Through many years of extensive research and experience, Luosophy was created as a unique platform that provides a seamless shopping experience.Luosophy was founded in San Diego, USA from 2016 and has partnered with hundreds of high end luxury boutiques across Europe. After long term cooperation, we get a very good discount and the best quality guaranteed. That's why our price is unbeatable compared to other stores in the USA.Our business mission is to make our customers experience the wonderful sensation of satisfaction by seeing their expectations for buying luxury products realized, and exceeded. We realize that purchasing a high-end product is about the whole process, not just receiving your item.Although Luosophy still operates as a very unique type of platform we still continue to innovate and make changes, and we always welcome customer input to provide an unforgettable and high-level shopping experience.
Luosophy (luosophy.com) has 81 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
81 approved reviews, newest moderated first
The product was the same as shown on the site with fast delivery and excellently packaged. The customer service and the follow-up were prompt and courteous!
By DUBRAVKO
Response from Luosophy· Jul 2, 2025
Thank you for your great review, especially for a new website like us. We really appreciate it. Hope to serve you again in the future.
Fast Shipping. Gorgeous sandals!
By Emily L.
Response from Luosophy· Jul 2, 2025
Thank you for your great review, especially for a new website like us. We really appreciate it. Hope to serve you again in the future.
They sold me a dress on Reversible, confirmed it would be sent the next week. It was never sent and finally they cancelled. Still no refund of my $1400. And now I see all the bad reviews saying the exact same story of them. BEWARE.
By R
Response from Luosophy· Apr 22, 2025
Hi, sorry that we have to cancel the order because we found the dress is out of stock. The last piece we have got a big dirty spot, so we really cannot ship it to you. The order was cancelled and the payment transaction was voided. You did not get charged. Please don't worry about it. We will for sure improve our service to avoid it happen again. Thank you for understanding.
Grateful to have found Luosophy!! I was highly skeptical because I had never heard of Luosophy and when I did research I read various opinions. However, they had what I wanted that was sold out almost everywhere and at a great price. I took a leap of faith and I am glad that I did. Though I wish they shipped quicker, I am now glad to have the item in hand and verify that it is 100% authentic.
By Joseph O O.
Response from Luosophy· Apr 22, 2025
Thank you for your great review, especially for a new website like us. We really appreciate it. Hope to serve you again in the future.
Pricing was excellent, shipping very quick and packaged well.
By S.A.
Response from Luosophy· Apr 22, 2025
Thank you for your great review, especially for a new website like us. We really appreciate it. Hope to serve you again in the future.
Charged but order cancelled due to 'out of stock', scam
By Reslly
Response from Luosophy· Mar 4, 2025
Hi, I am not sure which order you are referring to. If you order was cancelled, it should be refunded at the same time. Our system does not allow cancelling order without refunding. If you cannot see the refund, please reach us by [email protected]. We will for sure solve the issue for you. Thank you for your feedback.
I was looking for a specific bag for my wife for our wedding anniversary. I checked many department stores and was having a hard time finding it. Until one of my friends referred me to the Luosophy website, oh man, I wish I had known about this website earlier so I would not have wasted time searching for this bag. Luosophy carries the bag that I was looking for for my wife. The price is also very reasonable. Before placing my order, I was a bit skeptical at the beginning. So I sent an email to the customer service at Luosoph. They replied to me in a reasonable timeframe and were able to provide enough information to make sure it was the right product that I was going to order. Although the delivery took a bit over a week to get to my place, but it came perfectly in a nice packaged box and arrived in time before our wedding anniversary. My wife could not be happier anymore after I gave her this bag. The overall shopping experience at the Luosophy website is great.
By Stanley H.
I was looking for a new bag and stumbled upon this website. I didn’t really see any reviews so I was a little scared but I took the plunge and ordered. The bag came just as described! The packaging was excellent. Everything came wrapped and was 100% authentic. I was so pleased that I ordered another bag! Two new bottega bags. Also, the customer service is amazing. I had questions and they responded to me quickly and with courtesy. I am very happy! Would totally recommend. If you’re reading this and found a deal, I recommend purchasing! The bags come from Italy. Btw, I ordered to the United States.
By Daniel
