Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
68 reviews
Lunchbox TechnologiesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A collection of enterprise solutions that redefine the digital restaurant experience. With built-in growth hacking tools drive guests to your system and away from third-party.
Lunchbox Technologies (lunchbox.io) has 68 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
68 approved reviews, newest moderated first
Mark Turner is always incredibly helpful whenever we run into issues. He responds quickly and takes the time to explain everything thoroughly, which makes a huge difference. I really appreciate his consistent support in helping us work through challenges and get to a resolution efficiently. Big shoutout to Mark!
By Christopher N.
Great! Very informative and quizzed me to make sure I got it.
By Jordan G.L. H.
Mark was the perfect level of detailed and thorough without being too much! Super helpful.
By Dan L.
Mark Robert Turner and Michelle Lucas are incredibly supportive and helpful. As you can imagine, onboarding a new online ordering, catering, and loyalty system (with app and website) is quite a large task for a small tech team but they have made it feel easy and manageable! They do everything they can to make us successful and I appreciate them!
By Grant S.
Over a year into contract, that we can’t get out of. It has been nothing but problems and no solutions. I started looking for reviews half way into service. I ONLY found one star reviews, which totally makes sense. My biggest complaint is that we have an app that we pay for, but none of our customers can utilize it because it doesn’t accept their payment. It says error nearly every time they try to use the app. But I still have to pay the company for their service, with zero return on investment. We tried to cancel but they would not allow us to break contract. We are now paying attorney fees to take legal action. AVOID AT ALL COST. I also think it’s interesting that they went from all one star reviews on here the last time I checked, to a whole bunch of five star reviews on the same day or days apart. Total scam
By Kas C.
Response from Lunchbox Technologies· Dec 29, 2025
Hi Kas, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration. We have been attempting to reach your brand but haven’t been able to connect. We would greatly appreciate connecting at your earliest convenience. Regarding your comment on our reviews, we want to clarify that our five-star reviews were not all submitted at once. We are proud of them, as they reflect the significant improvements our company has made over the past two years, especially in our onboarding process. We genuinely want to make this right and ensure our service works for you and your customers. Please contact us directly so we can assist you further. -Nathalie Swann Sr. Director of Onboarding [email protected]
They are great, they help us a lot, always available and super fast Nathalie and Mark they are awesome!
By Edna B.
Response from Lunchbox Technologies· Nov 26, 2025
We've loved working with you, Edna, and the entire JJ's team! Can't wait to see your brand grow!
Lunchbox and their onboarding team is absolutely incredible. They tend to work with the bigger restaurant groups and I can see why. From their technology, support, and in depth capabilities of their platform, they really provide an all in solution for restaurants that are well established or restaurants that want systems in order to grow efficiently. I highly recommend them. Not only are they on top of things, they were also very patient with a change I had to make in the middle of implementation and were able to assist. 10 out of 5!
By JJ's Hospitality G.
Response from Lunchbox Technologies· Nov 26, 2025
Being apart of the JJ's Fresh brand is an honor. Looking forward to continued collaboration!
Mark Turner is amazing! Always helpful with a great attitude. Loves teaching. Very knowledgeable.
By Jennifer D.
