Good communication
Good communication, even though delivery was delayed. Love the product!
By Stan
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
197 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.
Luna Furniture (lunafurn.com) has 197 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
197 approved reviews, newest moderated first
Good communication, even though delivery was delayed. Love the product!
By Stan
It was good just took longer than what I was told to get here. I was told 3 weeks but it took 6
By Demitra A.
Replacement headboard arrived just perfect this time. Appreciate the fast turnaround time on the replacement for the damaged one!
By CarolynB
I ordered a 5inch bed boxfrom Harwin Furniture and waited patiently for over a week with no updates. Today, I received an email saying my order was canceled—with no explanation, no call, nothing. Absolutely unacceptable. This is terrible customer service and shows a complete lack of professionalism. I will not be ordering from them again.
By LOADING___
Awesome company... awesome furniture!
By Shannon
Beautiful piece of furniture. Very heavy and sturdy. Came well packaged. Customer service was top-notch. They updated me immediately re: a backorder and happily accommodated my needs because of this. I highly recommend Luna Furniture.
By Kim
I was worried to order given some poor reviews and BBB stories. However, my item arrived in pristine condition, packaged well, and super quick arrival.
By Elise C.
The experience was nothing but outstanding and I'll definitely be a returning customer.
By Jerome H.