Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
197 reviews
Luna FurnitureSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.
Luna Furniture (lunafurn.com) has 197 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
197 approved reviews, newest moderated first
The furniture itself is beautiful but I had complications even with the minimal assembly needed. The holes in feet didn’t line up with the holes on the under side of the couch. There was actually even a hole in the metal that wasn’t punched out and a couple of the screw holes were loose so just spun when I tried to drill the screws in. I had to get very creative to put this couch together. The other reason for the 4 stars was a delayed delivery.
By Marylynne S.
White Glove Service was awesome. Set up was very professional and they cleaned up afterwards discarding boxes and packing materials. Arrived just in time for Christmas gathering with family.
By Tweet
Great product, easy ordering product , and excellent customer service
By David N.
COMMUNICATION WAS PROMT AFTER ORDER WHEN I HAD QUESTIONS.
By Lindsey S.
These people are liars. First of all I never reveived an email confirmation. Made the mistake of paying by bank account so no ptotection by the credit card. They promised delibery 3-Weeks. Supposed to be here by Christmas and I was told it was out for delivery so I had to cancel all my plans to sit and wait for it. Now I get a text this morning telling me I won't see it until mid January and they want a 30% restocking fee if I cancel. Run away as fast as you can. Do not do business with these people! Once again to be clear you lied because Sunday you told me to expect a call it was out for delivery. Monday your team said don’t make plans the delivery will call you it will be there for Christmas. Tuesday i get a text telling me you won’t see it until December 28th and i will not see it for 15 days after that. I don’t know what to believe at this point. You offer me a 100.00 for your deception and I cannot have my family for Christmas as the old table is gone to make room for the new one I won’t see for a month.
By Tim O.
Response from Luna Furniture· Dec 24, 2025
Hi Tim, We’re truly sorry for the frustration and inconvenience this situation caused, especially being told to expect delivery and then receiving an updated timeframe. We completely understand why you feel upset, and we want to clarify what happened as transparently as possible. As soon as your order was placed, it was submitted to the manufacturer/vendor immediately, and the vendor confirmed the order was received and in process. The 3-week timeframe we shared was based on the ETA provided to us by the vendor at that time, and that is the same ETA we communicated to you. Unfortunately, after the order was already in progress, the vendor revised the ETA to a later date due to inventory/production scheduling changes on their end. The moment we received the updated information, we reached out right away to keep you informed because we agree that delays should never be a surprise. Again, we sincerely apologize for the disappointment and the disruption this caused. We appreciate you sharing your experience, and we’d like the chance to resolve this in a fair and respectful way. Luna Furniture Support Team
Pick up made easy, box did not fit in vehicle. Staff opened box and loaded my recliner safely into my vehicle. Great customer service.
By Monica R.
Easy ordering, furniture was ready for pick up within a few days. Good quality piece. Took a while to put together but was easy to do.
By Christina C.
It took over a month to get my sofas, but at the end it was worth the wait .. My sofas are beautiful,very well made , I ABSOLUTELY LOVE THEM!.. and cheaper than any other furniture company..I want to thank Luna's furniture for my couches and the delivery guy's for doing an awesome job in delivering my couches..My drive way is long and narrow ,fenced on both sides , I didn't think the huge trailer was going to make it thru but it did.. EXCELENTE SKILLS DRIVER!
By Mary L V.
