LunafideReviews of lunafide.com

Be more up front with your customers. Dont say your escalating an order if your not actually doing so. Ive waited over a month and a half for my order to be completed. BUYER BEWARE!!! I ORDERED ON DEC 3 2021. Some of my items shipped. They have been vague with their email responses. Have claimed to escalating emails to managment. The next email supposedly came from their ceo. I replied back to it because it said if i wasnt happy to respond. So i did. Email went back to their customer service dept. Still no update on my order.

Don’t buy from this company. I placed my order on November 29th, and while they don’t work on Saturdays and Sundays; it still took them 48-days altogether for them to give me a tracking number. They claimed it was because of the holidays, but I’ve seen other people say that their order has taken that long, and it wasn’t during that time of year. I will never buy from them again because they couldn’t provide me with a picture of my hoodie being made; they couldn’t provide me with any evidence that my order was taking so long because they were fulfilling others that came before them. When I asked to speak to someone else, suddenly my order shipped out. I kind of want to burn the hoodie just out of spite. I already lodged a complaint with Shop and AfterPay. I will continue to warn others in the Viking community to not buy from them if they want a $70+ hoodie FAST.

This was purchased for me as a Christmas gift and was extremely inaccurately sized. The large in one garment which I had purchased before from them was at least 3 sizes smaller than the medium in the gifted garment which I just received, so their sizing is wildly inconsistent and erratic. Then, they refused to allow an exchange on a technicality, since they only allow returns for 30 days. I had this in my possession for less than a week before I contacted them, but due to the fact that it was a gift and therefore wasn’t received by me immediately, I’m stuck with a very expensive, inaccurately sized, unusable garment. Additionally, they tell you not to expect your garment for several weeks, and my first garment took three weeks to receive. So, you effectively only have a few days at best to evaluate whether the garment works for you. This hardline policy and inconsistent manufacturing makes their very expensive garments untenable, particularly to be gifted. A very tidy con. Avoid this company. Caviat emptor.

I wrote a review when I received my leggings and liked them. However, i have now worn them very little doing yoga on a soft cotton covered cushion. After 9 or 10 days, the knees are showing as wear. I reached out to Lunafide customer service and their response was to send me an article on how to prevent pilling. They are not pilling, they are showing wear far to quickly. I can not recommend these.

I tried returning item and Lunafide personnel were impossible to reach. FALSE ADVERTISEMENT of how these products are made in USA and they do not honor their own return policy. NOT MADE IN USA thats why ALL ORDERS take over 1 month to ship from 3rd world country. No address, no phone number, no way to contact a business member whatsoever. I did more research and discovered that they dropship their merchandise and outsource from outside the USA for 1/4 of the advertised price. Something you're paying $50 for they purchase and produce for less than $12 from a 3rd world country, why not buy directly from the source?? My research of this company discovered that they have 3 different addresses? Primarily a FULFILLMENT CENTER which is proof that it came from outside the USA. I've also searched the Better Business Buraeu and discovered that they have an F rating. Lunafide business are complete scammers. Beware of businesses like Lunafide whom will just open up another business and do the same thing and rob people of their money.

The colors of the product doesn't match delivered product. Very disappointing. Regret buying from Lunafide.

These reviews can not be real! Watch out for this company. Took about a month and still didn’t receive shorts I ordered. Finally after a week of dialogue was finally able to cancel original order. However had to keep some cheap $3 dollar blanket that cost over $50 dollars as they wouldn’t refund. SCAM SCAM SCAM!!!! Don’t buy here!

Placed my order on 6/20 and still have not revieved my items. Turntimes quoted on social media and website are not accurate. Each time I reach out to support which is only by email (there is no phone number) I'm told "Management is already in contact with our Production Manager and made sure that your order is in their top priority list and will be shipped ASAP!" This has been going on for weeks! Really dissapointed in my experience, this process has turned into a MAJOR hassle. Do your due dilegence before working with this company and check out their Better Business Bureau reviews. Its an F!!!