Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
446 reviews
LuminesceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're a Health & Beauty brand specialising in the most technological, proven, ethical and advanced forms of skincare. We focus solely on quality and science-based facts to lead the way into the next wave of beauty and health products.
Luminesce (luminesceglow.com) has 446 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
446 approved reviews, newest moderated first
Two weeks into using the hair therapy brush and my scalp feels totally different. It’s so easy to use and actually relaxing, like a gentle head massage after work. My hair already feels a bit thicker near the roots. Way better than I expected for an at home tool.
By Blake H.
Had a different brand and it quit on me. I bought the Luminence and it wasn't 2 months later the EMS stopped working and the heat option. I set in my drawer for a few months and took it out and charged it. Nothing but s slight hum. Another one in the trash. It's a shame you can no longer get a good product that will last anymore.
By Tanya R.
Don’t buy this. After one use it’s gone. Thought it was a battery but no, it’s just gone. What a scam!
By Zuzka
I never received my order from Luminesce, nor did they refund my money back to me. DO NOT EVER ORDER ANYTHING FROM LUMINESCE. THEY ARE A SCAM!! T.Turner Shreveport, LA
By Teresa
Used correctly for first time never use again. While using for marionette lines swept across upper jaw towards marionette wrinkles n got electric pain in tooth but not on tooth just on jawline n above.nerve pain like jolt of electricity.waste of money n dangerous
By Beryl P.
The device I received worked for approximately 2 or 3 days and then would not charge. I used the charging cord that came with the device and tried other cords and it still would not charge. Would not recommend this purchase.
By Monica
In a nutshell, cheap Chinese imports and appalling customer service. The device worked great at first. But stopped charging in less than 2months. I attempted to get a replacement only to be told I only have 30days for this. I was then ignored and believe my email has been blocked. They have misleading info on reviews on their website and I will be taking them to trading standards as UK law states an item unfit for purpose should be replaced or refunded. Not ignored because they cant be bothered. Avoid!!!
By Ms Kathryn S.
UPDATE FROM 10/2024: The vibration mode stopped working after 9 months, and I didn't abuse the device, or even use daily. Luminesce "support" won't respond to either of my inquiries. If I would have known it would last less than a year, I would have purchased a cheap one on Amazon - in fact I could have bought TWO for the price of Luminesce!
By AG
