Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
323 reviews
Lumberjack DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lumberjack Direct is a distributor of select brand hardwood plank flooring. Our company is the product of a deeply held belief that hardwood can be both premium and affordable.Our products include hardwood flooring ideal for the commercial and residential markets. Our hardwood is made from sustainable woods sourced from locations across the world, our brands boast beauty that only time and nature can provide. Get the best hardwood brands right to your door with Lumberjack Direct.While our hearts are set on hardwood, we understand that there are other compatible options in the industry which is why we do our best to accommodate needs for LVP flooring with inventory from leading manufacturers. Armed with 50 years of experience in the hardwood industry combined, we brought Lumberjack Direct to life in 2016. Our deep belief in protecting the environment has driven us to incorporate pivotal technology into sustainability and revolutionizing the way flooring is enjoyed.
Lumberjack Direct (lumberjackdirect.com) has 323 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
323 approved reviews, newest moderated first
Great Product! Speedy Delivery! We purchased the Contempo hardwood flooring in Lunnette. The product was well priced, easy to install, was delivered in about a week. Lumberjack Direct's customer service was excellent! Would highly recommend.
By Smith
Response from Lumberjack Direct· Oct 3, 2022
Thank you Erin!
Great customer service, helped is get new flooring when the shipper lost our freight
By ASHLEY M.
Response from Lumberjack Direct· Oct 3, 2022
Full replacement on a lost shipment no questions asked! Thank you for seeing us :)
The best place to shop for your hardwood floor. Quick shipping.
By Linh P.
Response from Lumberjack Direct· Oct 3, 2022
Thank you Linh
Very helpful and professional. Helped me buy exactly what was needed.
By Susan M.
Response from Lumberjack Direct· Oct 3, 2022
Thank you Susan!
Gentlemen on the other end of the phone line was pleasant & helpful. Flooring came relatively quickly w/good communication for delivery. Highly recommend!
By Laura R.
Response from Lumberjack Direct· Oct 3, 2022
Thank you Laura!
Exceptional service
By Garrett D.
Response from Lumberjack Direct· Oct 3, 2022
Thank you Garrett!
Super great thank you
By Karleen M.
Response from Lumberjack Direct· Oct 3, 2022
Thank you Karleen!
I ordered 9 boxes of luxury vinyl plank. Two boxes arrived damaged and the Estes driver signed off they were delivered that way and gave me a number to have them replaced. However, when I called to have it replaced the lady said this is on Lumberjack Direct and that Estes does not cover damage. I called lumberjack direct and was told to send an email to them with photos which I did. They responded the photos need to be of the boards outside of the boxes so we opened them and took more photos. The response then from Jacob Kear was we need to try and use them. He said an installer needs to decline the boards. I AM THE INSTALLER! So here I am with 22% of my order damaged and no replacement because apparently someone else needs to tell them they won't work. I should also add both ends of the boards are damaged so they will need to be cut twice. *Update* After posting this review both boxes were replaced at no cost. *Update* The replacement boxes that were supposed to be sent never showed. After multiple emails regarding the status went unanswered my husband called and spoke with a gentleman in the warehouse who said they were shipping from CT and may be delayed. 5 minutes after that call I received an updated email saying these boxes were canceled. So I paid for 2 boxes of damaged products. I fully intend to report this company to better business bureau.
By Megan B.
Response from Lumberjack Direct· Oct 3, 2022
Megan, We are still awaiting your reply and would love to help! Often times there is exterior damage to the boxes but not internal damage to the flooring. If that is the case, however, cut away from the damages upon install and use those boards for starter or end rows as you will have to make cuts for a random unique pattern. If there are any boards that cannot be used during the installation process due to damages, please put to the the side and take pictures of each board, pile them up and count them. Email pictures to [email protected] start the claims process. Lumberjack will refund or replace any boards that cannot be used due to damages from the shipping process!
