Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
323 reviews
Lumberjack DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lumberjack Direct is a distributor of select brand hardwood plank flooring. Our company is the product of a deeply held belief that hardwood can be both premium and affordable.Our products include hardwood flooring ideal for the commercial and residential markets. Our hardwood is made from sustainable woods sourced from locations across the world, our brands boast beauty that only time and nature can provide. Get the best hardwood brands right to your door with Lumberjack Direct.While our hearts are set on hardwood, we understand that there are other compatible options in the industry which is why we do our best to accommodate needs for LVP flooring with inventory from leading manufacturers. Armed with 50 years of experience in the hardwood industry combined, we brought Lumberjack Direct to life in 2016. Our deep belief in protecting the environment has driven us to incorporate pivotal technology into sustainability and revolutionizing the way flooring is enjoyed.
Lumberjack Direct (lumberjackdirect.com) has 323 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
323 approved reviews, newest moderated first
Material showed up damaged. Was told to use it anyway! Found a new supplier. They were happy to accept my 60k per year flooring expense!!! Cheers!!
By Ace
Response from Lumberjack Direct· Aug 3, 2023
Hi Matt, Sincere apologies that your first shipment was damaged :( Looks like we replaced 1/3 of your entire order with brand new replacement boxes. We hope this changes your experience with with us :) May the forest be with you, the Lumberjacks
Great service and easy process!
By Diane V.
Wow, they were soooo… patient w me sending more & more samples. I have a 27 year old home w golden oak cabinets, wood windows & trim. Hard to find but I did finally found L. V. in 20m. Provenza Paradigm Uptown Chic Just Lucky. They gave me a fantastic price & shipped fairly & in 2 weeks. That was a fluke but unbelievable. Later I needed some transition matching pieces & they got that shipped within a week. I have kept all the samples for the next house we are starting. I won’t use anyone but LJD!
By Roxy L.
Great company, took care of my issues. Got me what I needed at a fair price and shipped fast. What more is there?
By Mitchell
we ordered 16 boxes and got 11 correct ones and 5 incorrect ones. Didn't realize it until we went to install. Now we need to wait for installation until we get 5 new boxes and 'deal' with the return....
By Nooner
Response from Lumberjack Direct· Jun 19, 2023
Hello, 5 replacement boxes have been delivered within 2 business days! Remarkable turnaround for the supplier warehouses honest mistake. We hope your overall experience has improved given the expedited and prompt response from the lumberjacks!
These guys are great. I highly recommend!
By MARK T.
I've been impressed with how efficient ordering from them has been. Ordered on a Wednesday and received by Friday! They saved us further delays on the project and saved us money! Jake has been very helpful getting the right items we needed!
By Paul B.
Very fast delivery and service. Thanks, Hugo.
By HUGO G.
