Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
70 reviews
Luma Sleep ReviewsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luma Sleep was founded by three business friends with decades of mattress-making experience. We started our company because we learned a lot and came to believe a few simple things about making and selling mattresses:1. No one should ever have to compromise when it comes to buying a mattress.2. Most retail and online mattress shopping causes compromises and in many cases, regrets.3. A quality mattress is essential for quality sleep; the quality of a mattress is directly affected by the quality and quantity of the materials inside the mattress.4. Your mattress should adapt to you and your uniqueness - every night and all the time.5. The best mattress materials that adapt to you are Talalay Latex and Pocketed Coils.To make shopping for a mattress easy and make sure you sleep better we do four things: 1. We build quality mattresses with designs that are simple and easy to understand.2. We use the best American made materials and more of them.3. We make it easy to compare our products to the competition.4. We give you 100 nights to fall in love with your new bed or return it free. 5. We created our unique Slumber Systems™ so you can transform the firmness of your bed anytime your needs change and for free in the first year. Everything we make and everything we do is focused on your comfort before, during, and after you purchase one of our mattresses – whether that’s in month four or year fourteen. Our goal is simple. Every time you climb into bed, the last thing we want you to think after turning off the lights is “Ahhhhh…bed.”We hope you will give us a try.~ The Founding Team
Luma Sleep Reviews (lumasleep.com) has 70 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
70 approved reviews, newest moderated first
We have never slept so well! I even had to wake my husband up which has never happened in our 33 years of marriage. The foundation was easy to put together. At first, I thought the foundation was low to the ground, but once the mattress was placed in the foundation the height of our bed was perfect. Wished we would of purchased our lumasleep mattress sooner!!
By donna W.
Can’t get a response from customer service. This is also the second time I’ve received (and completed) this review request. It appears that Luma needs less automation and more real human staff.
By Mara S.
I was very impressed with the customer support offered by Luma. We ordered the Hybrid Sleep System and received the core mattress without any issue. However, the latex top layer piece had not arrived with it. I called Luma and was told that it is shipped separately and should arrive within the next day or two. I received a voicemail the following day informing us that the top piece had been returned to their office as a result of the label falling off of the package. After apologizing for the delay, they took the initiative to overnight it to us. I was truly impressed that they were honest about the error and overnighted the package without any need for me to call back or even ask for such a service. Everything is assembled (very simple) and we are now enjoying our new mattress.
By Chris G.
So far spent a bit over 30 nights on the Queen Luma Mattress. I am so far very happy with the feel and make of the mattress. Everything went as smooth as I could hope -- transaction, shipment, etc. I had a problem with sleeping hot, so I sent the company a note on their website. They phoned me up within the hour to see what exactly the problem was and how they could help. Were extremely nice and informative (the problem seems to have been with polyester bed sheets rather than the mattress). I would gladly recommend Luma to anyone who is looking to buy a coil/latex hybrid mattress.
By Omer
Service was great with prompt notifications all throughout the process. Mattresses are going on our new twin bunk beds and they are pretty comfy starting out.
By Brian
I never received my product because apparently it was a third party product and they oversold. But Luma sleep never sent me updates or any kind of information about my product. After two weeks without any kind of notification as to why my item had shipped, I got in contact with Luma sleep through chat because they never responded to my email. That is when I was notified my item was on back order. Two weeks after that I still hadn’t received any updates. I tried to chat with Luma sleep to cancel my order and never got a reply. I finally got an email saying my order was cancelled.
By Roxanne A.
We received the all latex sleep system. Two weeks in and it's been very good for us. Back pain almost gone, after sleeping on a 10 year mattress previously. There were a couple of small spots on the covers due to shipping/delivery and Luma went above and beyond to ship us replacement covers for both the base and topper, even though the topper had only a small spot. Appreciate the great customer service.
By Jesse W.
We primarily purchased the Luma Hybrid Slumber System because of the ability to tweak the comfort level after trying it. Luma, like others allows for mattresses to be returned if not satisfied. But that's still aggravating, you then need to start a new search, deal with deliver and set-up all over again. And if you really like the mattress overall is it worth it when you just wished it was a touch firmer or more plush? Luma solves that problem, giving the buyer the option to swap out the comfort level. The mattress we received is of the highest quality and extremely comfortable. It's a definite keeper, but we are debating if we would like it a notch softer. It's satisfying to know that we have a great mattress and can still fine-tune it if preferred. Luma builds a great product and sells it in an intelligent manner that allows the customer to end up with exactly the mattress they want. Laura & Paul
By Paul K.
