LUMASReviews of lumas.com

Response from LUMAS· Aug 22, 2024

Hello Ellen Adair, Thank you for taking the time to leave your review and for your positive feedback regarding the quality of our art. We’re sorry to hear that the size of the artwork did not meet your expectations. We understand that the size of a piece can significantly impact your experience. We strive to provide accurate and detailed information on our website so you can make informed decisions. If you have any discrepancies with the size details or if you have further questions, please don’t hesitate to reach out to us. We’re here to assist and will look into the matter. We hope to have the pleasure of welcoming you back in the future. Best Wishes, Your LUMAS Team

Response from LUMAS· Aug 22, 2024

Hello Antoinette, Thank you for your review and for being a long-time supporter of LUMAS. We’re sorry to hear that you’re disappointed that the current promotion could not be applied to your recent purchase. We’d like to explain that we frequently run various marketing campaigns and special offers. Unfortunately, these cannot always be retroactively applied to previous purchases due to the specific conditions of each campaign. Additionally, some promotions cannot be combined. However, we are pleased that you were able to benefit from our Artweek and the associated offers in your recent order. If you have any further questions or need additional clarification, please feel free to contact us through our contact form at https://www.lumas.com/contact/ . We’ll do our best to assist you. Thank you for your understanding and patience. We hope to continue serving you as a valued customer in the future. Best Wishes, Your LUMAS Team