I like your product a lot but I paid…
I like your product a lot but I paid for faster shipping and it did not arrive when expected.
By Jonathan C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
199 reviews
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Say goodbye to smoking and hello to Lucy, the cleaner form of nicotine. Choose your flavor and get Lucy delivered to your door monthly to upgrade your nicotine.
Lucy (lucy.co) has 199 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 11 reviews with 3 stars · Clear filters
I like your product a lot but I paid for faster shipping and it did not arrive when expected.
By Jonathan C.
You replaced the mint with the espresso. Espresso doesn’t taste good. Every mint and fruit flavors taste good and it is curbing my cravings to smoke. Thank you for that!
By Peter C.
Pouches are pretty good. I like the you can get them in 12mg. My only problem is every time I order there's at least one pouch that's torn open and the whole can is cover in the powder. It's not a huge deal but it is a little annoying
By Kaden A S.
Lately, shipping has been extremely delayed. Normally my order would go in on a Thursday and I would get my delivery by Saturday. The past 3-4 orders it has taken a week to be delivered
By Brandon C.
Response from Lucy· Mar 30, 2023
Hi Brandon, thank you for your review! We've reached out about alternate shipping options.
Loved the old flavors, new ones lost flavor in only a few minutes and were a lot tougher, less satisfying gum than the previous flavors.
By T S.
Response from Lucy· Jul 11, 2022
So sorry to hear that your most recent order didn't meet our standards! Please reach out at [email protected] for assistance with a replacement.
I wish shipping was more clear and easy. It seems to usually get caught up at some point of USPS receiving the package in the beginning of shipment and this causes atleast a day or 2 delay.
By SpicyDeeDee
Response from Lucy· Mar 15, 2022
So sorry to hear your shipment didn't arrive as quickly as expected! Most orders arrive within 5-7 business days. Please contact us at [email protected] if you need any assistance.
Product is good but takes forever to load up their website to order which is a pain. And no, it’s not an internet issue on my end.
By Kenneth N.
Response from Lucy· Oct 1, 2021
Hey Kenneth, feel free to reach out at [email protected] and we would be happy to see if there is something we can do to fix this!
The product itself is fine, the lozenges taste pretty good and do the job. However, the marketing is completely off. I was advertised a sleek design; a black bottle with edgy labeling and cool graphics. What I got was a stark blue bottle that looks like a prescription of something.
By Caitlyn R.