LucidchartReviews of lucidchart.com

Lucidchart Pricing plans are misleading and represent false advertising. I tried to cancel my enterprise plan for two team members, but there is no cancellation button. I played around with any possibility of cancellation, but instead, I accidentally chose to make the number of team members automatically. My card was charged immediately AUD 320(for a maximum of 12 team members). I contacted support two minutes after this happened and am still awaiting a reply. They must be ashamed of using this technique and simply desperate since they started having lots of competition. Please use their free option only.

Lucid chart is a Big Scam!!! Please avoid them. 1 year payment ($121) was taken from my bank account even before the end of the free trial period. Not even a notice or monthly payment But a whole year deduction. This is so sad! I tried to cancel several time but the cancel trial button was never there. This is so disappointing. I think the company should be closed down ----- all they do is to scam people of their hard earned money.

Well the website works well but it seems ridiculous to me that you have to pay to use more objects in an online flow chart. Money hungry website. Do not recommend. Many other free alternatives out there, don't waste your time or money with this website

Like everyone else said. Charged me for 5 months. Disgusting company to deal with. Customer support sent auto responses each time. Said there was no complaints escalation. Absolute rogues. Avoid at all costs.

This company almost universally operates off of bad faith. They over billed us for 2 years, and always said nothing could be done. We were stuck using them due to a lot of material we had, but finally, this year took the effort to move everything out (which they make very hard), and cancelled 45 days before our renewal. (They offer no way to cancel online , which is actually illegal in many states now - you have to talk to them). So we wrote them about our cancellation, and got back a snarky response a week later from our 'sales rep', but he did confirm we cancelled. A week before the renewal all our employees started getting spammed by then about our 'renewal'. I wrote the sales person spamming us to make it very clear we cancelled - and they confirmed this again. Fast forward a week they renew our subscription for $9950 and bill an old credit card. (Yeah - they keep old cards, again, another at best immoral activity, but actually illegal in many states) Trying to contact them is now impossible. I wrote a letter to both sales agents, as well as their support. Nothing in a week to resolve the issue. I tried calling their billing number and it goes to a voicemail box that no one responds to. Given I have all the emails as proof of cancellation I'm starting a chargeback contesting the charge with VISA as fraudulent, filing a complaint with the FTC, and issuing a complaint with consumer affairs in both Utah (where they are based), and in Illinois where the transaction occurred. If they fight the chargeback we have already passed on all our documentation to our law firm. We have all intentions of filing suit for relief pending the chargeback. Please do not involve yourself with this company. They are disingenuous at best, and realistically seem to be running a billing scam. If you really need a crappy charting program (and honestly, Lucid is really a poor excuse for software), go to MIRO or Visio from Microsoft. Hell, draw.io has almost all the same features and its entirely free. NEVER give these people any credit card number. Its a kin to just writing bank account number on the side of your car.

This company is a scam. They charged customer without consent and notification for annual plans.

Conned me with a £115 bill

Googled “Lucid chart Scam billing” after seeing 29 monthly charges of $10.6. Lucid customer service saying only one month will be refunded. Never used and now see similar victims of their predatory billing on legitimate credit cards here. Will also be pursuing any legal action!