Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
118 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lucidchart is your solution for visual communication and cross-platform collaboration. Create professional flowcharts, process maps, UML models, org charts, and ER diagrams using our templates or import feature. Works on Mac, PC, and Linux and integrat...
Lucidchart (lucidchart.com) has 118 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
Showing 98 reviews with 1 star · Clear filters
This company charge me $59.8 of team plan fee when I choose the individual plan. Big issue of company . Will seeking lawsuit . I comfirm with comfirmation email everything right . This is a totally scamming company!
By LYNN F.
We use Lucidchart for business. While the product is good, the business practices at Lucid are deceptive and borderline fraudulent. You can increase your license count (only by lots of 5) instantly online, but if you want to reduce it you have to create a support ticket. Support takes days to respond and do their most to make reductions or refunds close to impossible. I requested a license reduction on our renewal date - 'support' wrote back to me 3 days later saying I was 4 hours into the new month and so therefore could not be refunded. It's been over a month and this issue is still ongoing. I would highly advise that you avoid using Lucid products.
By Kyle R.
A truly terrible product. Im blown away by its disfunction and inability of support to provide any solutions to common problems. This product is a nightmare to admin.
By Charles M.
Offers you a free trial with 3 templates - sounds good right? So off you go and spend a few hours of your life getting your thoughts ordered, wow this is great, I'll definitely look into this next time I need something professionally and have a budget. Oh, what's that? I've run out of "free shapes" and now I have to pay you a subscription or lose all those hours of work and all the thought ordering I've done. Sneaky. Bad business. Avoid.
By Jelly B.
Terrible. Happy to take my money, but provide no useful support to enable me to edit my charts.
By Customer
They charged me over £400 for a subscription which I never switched got or requested to switch to and they will not issue me a refund
By Felinebabyc
Should be 0 stars. I cancelled my subscription 2 years ago, account shows as free when we login but today I noticed they have been taking money from my account over £240. I remember speaking to someone when I first cancelled and never checked it until today......This is a pure scam!
By Kaler K.
What a scam. They make people subscribe forever with weird pop up button.
By YM
