LucidchartReviews of lucidchart.com

Total scam. Ignore requests to cancel, no communication around renewal and no answer to support requests. Only solution i think I'm left with is to close my business account and set up a new one to stop them taking money.

I contacted Lucidchart to request a discount for my new project, valid only for the first year. However, the customer service representative quickly dismissed my request, stating that discounts are not available for single users. This experience was both disappointing and disheartening, as it clearly showed that Lucidchart is a company focused solely on profit. They could have shown a small gesture of support and courtesy for a new project, but they chose not to. It is upsetting to see that Lucidchart prioritizes profit over customer satisfaction. I find their approach far from customer-oriented and extremely disappointing.

Terrible business practices, total scam of a company, selected the individual plan and it charged me 360 usd, also the no refund policy is a total scam of a policy, they won't tell you when they changed your plan

last night while i working on my project on free plan however, I accidently got a pop up which offered one click upgrade of my plan immediately charging me 108$ for an annual plan /?? there was no confirmation button or plan details such as monthly or annual this is absolute Scam i sent support ticket but they didn't respond yet

They tried to charge me for all the annual plan ($120.00) when I started free trial ...

VERY BAD SOFTWARE

So I’m a student and have a free subscription. I was trying to convert my ER diagram to a pdf and was told I could use it for free for a week. I canceled the next day. Yet they charged my Amex $657. And here’s the kicker. I found a better site I had used previously and never even authorized the payment. They had my information from my free subscription id the only thing I can think of. Again. I am a student. This means my entire month of food budget is gone on a team (!!!) subscription!! What team?? My email address w them is my student email. Can it be any more clear?? Absolute TRASH company. If a company refuses a refund after less than 24 hours they ARE stealing it. And they know it. I’m so worried about how I’ll get through this raging hot weather with no money. I’m so mad.

Huge scam! Had to block my credit card to stop them scamming me out of more money. Do not use!