I recently used the free trail and…
I recently used the free trail and accidentally cancelled a day late. I contacted Lucidchart to hopefully get a refund, and they replied within the same day and processed my refund fully.
By Karmen F.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
118 reviews
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Lucidchart is your solution for visual communication and cross-platform collaboration. Create professional flowcharts, process maps, UML models, org charts, and ER diagrams using our templates or import feature. Works on Mac, PC, and Linux and integrat...
Lucidchart (lucidchart.com) has 118 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
Showing 16 reviews with 5 stars · Clear filters
I recently used the free trail and accidentally cancelled a day late. I contacted Lucidchart to hopefully get a refund, and they replied within the same day and processed my refund fully.
By Karmen F.
I use Lucidchart more than my car, it's a life saver
By Rana S.
Enjoyed using Lucidchart thus far. We switched from Visio and prefer Lucidchart's simplicity.
By Daniel S.
Really helpful and good service. I accidently signed up for 1 year premium and got charged 750 DKK. I wrote to them and said it was as a mistake and i had my money back 2 days later
By Sebastian S.
Started the trial version, which requires credit card signup. After a few uses I determined that I did not have a use for the premium features. Forgot about signing up for premium, and texted them when they already had charged. Filled out their format, and got a refund 4 days later.
By Asbjørn N.
The subscription option obviously allows more access; I found the platforms straight forward & have used other LUCID products which were especially compatible with the MAC. I finished some work & knew I wouldn't be needing LUCID for about 6 months so did not renew however money was debited from my account. I contacted their billing team & after investigation I will receive a refund. I will return to LUCID & recommend them based on my personnel experience.
By N G.
got a commercial plan that removes all restrictions and really enjoys a product. No more headache about drawing any scheme
By Juha M.
It is a great flowchart software, I love it!!!
By Teddi@gmail