I would not recommend LoveRentals
I would not recommend LoveRentals based on our experience. The accommodation we received was materially different from what was represented in the listing. Check-in was also delayed by approximately two hours by the host. When we arrived, the property was in an unacceptable condition. It had clearly not been properly cleaned: the carpets had not been vacuumed, the floors had not been mopped, and there was dust and food debris throughout the apartment. Other people’s belongings and children’s drawings were also left inside. There were numerous maintenance and accommodation issues as well, including gnats inside the property, broken furniture, a faulty kitchen tap, a leaking shower, a toilet valve that stuck, and a missing lock on the screen door. The property also did not match the advertised/expected amenities — there was no bedroom window or TV, and the swimming pool had reportedly been closed since 2024. We immediately reported these issues to the property manager and gave them an opportunity to resolve the situation. However, no alternative accommodation or adequate solution was offered, and no meaningful compensation was provided. As a result, we had no reasonable option but to leave after only two nights. We subsequently received only a partial refund, without a clear explanation of how the refund amount was determined. This was not simply a matter of personal preference or a minor inconvenience. The property was not properly prepared for guests, had multiple unresolved maintenance issues, and differed significantly from what we had been led to expect when booking. I would strongly recommend that prospective guests carefully verify the actual condition and amenities of any property managed by LoveRentals before booking.
By Alex