Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
252 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're here to take your moment to the next level. Blurring the line between virtual and reality with a wide selection of puffs delivered via the convenience of a smart and high-tech store.We created Lou Square with the goal in mind of making your life easier, your shopping experience faster and the process seamless. We are an express smart retail store company that offers premium e-cigarettes.We seek to offer the ultimate and most amazing experience that smart retail can offer. Fast, reliable, easy and enjoyable, made to buy anywhere for everyone. Not only did we create the easiset website for you, but also you can probably find us anywhere near your house at any Lou Square Store location. If you are the kind of person that loves to have control of what you buy and how you do it, boooy, do we have the solution for you.
Lou Square (lousquare.com) has 252 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
252 approved reviews, newest moderated first
I wish I was notified that the vape I ordered was out of stock. I didn’t find out until I emailed. However, they were super friendly and very willing to try to help me and so it wasn’t really a big deal. I would order from them again, just wish they communicated a little better.
By Anthony
Never got my order, had to do a charge back because their website made it seem like that had there products in stock. Well guess what!! They were waiting for a shipment that never came! It took days for anyone to reply , communication sucked!
By Brandie
This is by far, the most unreliable seller I have ever had the displeasure of doing business with. They are not trustworthy. Their website is never up to date. They don't answer you when you contact them. They have absolutely no clue about how to properly treat their customers. I encourage all of you to give your business to someone else. They have had my money since August 20 and it's now September 12 and I have no product. I'm in the process of filing fraud charges so do yourself a favor, and purchase your vapes from somewhere else.
By Jamie H.
the vap that i ordered come in a very bad shape. it was soaked in his liquid, the liquid entered in the transparent double walls, the plastic that was sealed was also soaked in liwquid,it is impossible to vap it. i wait for it like 10 days, i really wanted a vap with no sweet taste. i am very dissapointed!
By Lucia H.
Truly love it will order more
By Jaci G.
I got the package more efficiently than I expected. Thank you.
By Kevin S.
Horrible company with no responses to emails and messages. Gonna have to dispute this charge with my credit card company
By Brandie B.
I have emailed multiple times with no response. I waited 11 days and my order was never shipped. Then u give me my money back as store credit when why would I want that if u dont ship orders not to mention 90% of your inventory is out of stock u have none of the brands I initially ordered. And im still waiting for responses to my 5 emails I've sent! Very disappointed!
By Megan M.
