Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
252 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're here to take your moment to the next level. Blurring the line between virtual and reality with a wide selection of puffs delivered via the convenience of a smart and high-tech store.We created Lou Square with the goal in mind of making your life easier, your shopping experience faster and the process seamless. We are an express smart retail store company that offers premium e-cigarettes.We seek to offer the ultimate and most amazing experience that smart retail can offer. Fast, reliable, easy and enjoyable, made to buy anywhere for everyone. Not only did we create the easiset website for you, but also you can probably find us anywhere near your house at any Lou Square Store location. If you are the kind of person that loves to have control of what you buy and how you do it, boooy, do we have the solution for you.
Lou Square (lousquare.com) has 252 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
252 approved reviews, newest moderated first
What should've been a 2 to 5 business day delivery took 7 days to arrive. I think LS needs to be more certain about the delivery company's that they choose & issues of their own with delivering a product already paid for by the customer more seriously or lose great customers.
By Cathy C.
Response from Lou Square· Oct 8, 2024
Hi Cathy, we're very sorry for the delay. We will check with the parcel what happened. We hope you enjoyed your product.
Site not easy to use. Tried to cancel my order within 2 hours of placing it and was told I couldn’t after they took forever to respond on purpose. I will say the shipping is quick and packaging is on point
By Amy O.
My ordered got cancelled without my knowledge 10 days after the order was placed. It was never shipped and I was never notified of anything. I never got a refund and have never heard back from them after telling them about the situation. Just go to the store or order from somewhere else if you want a vape.
By James S.
Response from Lou Square· Sep 21, 2024
Hi James, we have checked our system and your order could not be sent because the product you ordered is out of stock at the moment, you were sent an email with the notification and a gift card for the total amount of your order so that you could order any other product, please we ask you to check your spam. If you need any help please contact us at [email protected]
I wanted refund the purchase button was click by mi or playing on my phone I don't even smoke
By Flossie E.
Response from Lou Square· Sep 7, 2024
Hi Flossie, our team sent you an email with the refund policy, please check your inbox or send us an email on [email protected]
Never received order. Hard to get ahold of or a response back from the store after spending your money. Found out my order was sent to Kansas City instead of Orlando, due to the shipper using an old box with an existing label on it.
By Jeffrey K.
Response from Lou Square· Sep 7, 2024
Hi Jeffrey, the error was from the parcel, we handle new bubble mailers, it is never sent in a box. Your package appears as delivered on the 5th
I ordered and paid for three of the same vapes but only received 1. I am waiting to hear back from someone on the issue.
By Jessica B.
Response from Lou Square· Sep 3, 2024
Jessica, someone of our team will contact you by email to help you as soon as possible.
After speaking to someone from the team I am more at ease but they need to fix the fact that even if u don’t register an email that you have a way to track it. I placed my order a day ago and have no way to check my order status. I was charged but have no order number or anything regarding my order. No one in customer service has answer. Overall not happy, because I live in the miami area and it says that it could be either same day delivery or next day. i have yet to receive my order
By Lourdes
Response from Lou Square· Aug 25, 2024
Hi Lourdes, how have you tried to contact our team? I see in our record that your order was placed yesterday and because you did not register any email in your profile, updates cannot be sent to you. On the other hand, shipments take 1-5 business days, yesterday was the first day and until Monday it would be the second, if you are in Miami you must receive it on Tuesday. Please, if we can help you with anything else, send an email to [email protected]
I've been buying my vapes from them for a couple of months now (3-4 orders). They have the best prices I've found for my Fume Infinity Strawberry Banana. I've been overall happy with using them. The only reason I'm giving 4 stars instead of 5 is because their shipping takes kind of long and does not provide detailed tracking. I'm currently waiting to receive my order and the only info I have is a window of a couple of days for when it might arrive. With other places I order things from, I can see the full breakdown of where the package is and the exact day it will arrive. This is kind of annoying for me as a vaper because I'm dependent on my nicotine fix Lol
By Sara H.
