Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
252 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're here to take your moment to the next level. Blurring the line between virtual and reality with a wide selection of puffs delivered via the convenience of a smart and high-tech store.We created Lou Square with the goal in mind of making your life easier, your shopping experience faster and the process seamless. We are an express smart retail store company that offers premium e-cigarettes.We seek to offer the ultimate and most amazing experience that smart retail can offer. Fast, reliable, easy and enjoyable, made to buy anywhere for everyone. Not only did we create the easiset website for you, but also you can probably find us anywhere near your house at any Lou Square Store location. If you are the kind of person that loves to have control of what you buy and how you do it, boooy, do we have the solution for you.
Lou Square (lousquare.com) has 252 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
252 approved reviews, newest moderated first
Ordered, item shipping label created may 11, no updates since. Don’t buy from here. You have to email them continuously to complain about shipping times so things get shipped as I have in the past. This time I wanted to see if it would ship without me having to email them and nope it hasn’t shipped. Please ship your products out so people don’t need to complain or email you.
By Jocelyn V.
Never got it. Highly disappointed in this service.
By Amy S.
Quality supplies. Quick and reliable
By Joe G.
I didn't receive my order even though I paid extra for lightning shipping. So far I haven't been reimbursed.
By Unhappy
It has been 8 days and my order has not even been shipped from Miami yet. I sent an email, hopefully they will respond soon, but its extremely irritating when it says 4-6 days for shipping then has not even shipped after 8. I know it is an estimate, but it should at least be on the way by now, I either need my package or a refund to order from another site. I have been checking the tracking sent to my email everyday and no movement.
By Kayla
Ripped I paid a $42.00 delivery premium for one-three day delivery - it's now coming very late - six days or three days late. Your staff will refund me zero. I posted bad reviews everywhere as a result. BS COMPANY WITH BAD STAFF!
By Renny H.
Not disappointing at all
By Joby G.
Just don't like when it says shipped but then you check and it says awaiting for package parcel created meaning it hasn't really shipped other than that everything is good my item is still shipping might be getting it tomorrow hopefully.
By Jenri C.
