LotHill SolutionsReviews of lothill.com

Response from LotHill Solutions· Feb 23, 2021

Hi Tom, my apologies for the delay. Thank you for speaking with me today. It was a pleasure and I am glad we were able to get you taken care of. Thank you for shooting out a quick email today as well. As we chatted about, email, text, and FB messenger are preferred with email being the best. We are happy to set up a call or a remote session if needed, but initial contact is best when done digitally. As you suggested, I will update the contact details on our website: www.lothill.com/contact I was thinking of adding our contact info here, but in the even it changes I thought it best to have it in one spot (on our website). If there is anyone else looking to move TimeDrop from one pc to another, here is the specific video you need: https://youtu.be/yyIwLvI_T2k More videos: www.youtube.com/lothillsolutions Please let me know if you need any additional questions. I am happy to help. - James

Response from LotHill Solutions· Mar 29, 2019

Hi Michael, thank you for leaving an honest review. . We really appreciate it. We are more than willing to work with you on any issues or features you find of concern. I believe you may have emailed in today with an issue you are facing, we have already responded and are eager to get this corrected. As far as lack of features, we are willing to work with you on those as well. We put our effort into specifically requested features versus wasting time on features we don’t know yet are needed by our community. Your feedback is very important to us and I look forward to resolving any issues you have ASAP. Kind regards, James

Response from LotHill Solutions· Mar 25, 2019

Hi Waleed, thank you for reaching out. I went to our helpdesk to reply, but didn’t see a help request from you. We offer free support and updates and are always happy to assist as needed. Please reach out to [email protected] ASAP and we will help you get things going Monday morning during office hours. I’m am certain what you have done so far is really close so don’t uninstall anything. It will be much faster to tweak what you have vs starting over. Kind regards, James

Response from LotHill Solutions· Aug 7, 2018

Hi Ann, thank you for leaving your honest review. You have my sincerest apology for the delay. It appears that we did drop the ball on this one initially which created a little confusion. It was good to connect and speak with you today. As we chatted about on the phone, you are always welcome to email (preferred) as well as leave a message. Email is responses are typically faster since we can read and respond faster than listening to voicemail messages. We spoke with your tech this morning, figured everything out and sent back your activation code. As a go forward, we have recently implemented automation to send out the activation codes so this will not happen to others. Please let me know if you have any additional issues going forward; we offer free support. We are a small business as well and are always happy to help. Kind regards, James 651-691-4534 [email protected]