LostGolfBalls.comReviews of lostgolfballs.com

Be careful ordering their tiered balls. While my Srixons were fine, 8 out of 48 of my Titleist NXT 'Tier 2 / Near Mint' balls arrived very discolored and damaged, well below their advertised grading scale. Worse, customer service completely ignored multiple emails sent since delivery day. Had to file a partial bank chargeback to get my money back for the damaged items. Check your orders closely

I made an order over $200 that I needed for an event. Placed the order 3 days before the event and bought the guaranteed 2 day shipping. The label didn’t get created until the next day meaning my order would not be delivered in time. I tried contacting customer service for hours. Called and was told I was 1st in line then 1 minute later I was told I could leave a voicemail due to high call volume (even though I was #1 in queue) and that my call would be returned the next business day. 6 calls in a row this happened. Tried live chat. Automated system closed the chat due to a long wait time trying to find a representative. Also 6 times in a row. All I needed was to change the shipping to overnight and pay the extra fee required and have a new label printed. Now that customer service can’t help in a timely manner I won’t have my order tomorrow and my event is just screwed Sunday. LOVED this site until this.

I ordered 12 golf balls. They only shipped me 9!

I ordered 96 TP5x for 155$ and obviously wasn’t expecting much. It’s still 96 balls though so I didn’t care too much. I got them most looked good had almost no marks. I’ll cut to the chase I’m almost 100% certain they take the shell off and put a new one on. I cut open 10 of them to see if there are some fakes. All 10 were TP5x cores, but the shell was different in a lot of them. I had a few TP5x I bought new and cut them open. The cores were the same but the shell was obviously very different. How it plays- Well they play like a TP5x for the most part, but if you hit a branch tree cart path etc they’re highly likely to chip and ruin the ball.

Long time customer who was happy for years but my last two orders have been substandard at best. Nowhere near the quality listed or described and customer service not very helpful. Was sent wrong golf balls and no apology given, simply a return label sent via email and that's it. I would avoid them now. Bummer.

Order # 1046646752. Order of 5 dozen Titleist Pro V1x "MINT" Thank you for sending my order. I am very unhappy with many of the balls due to scuffs, markings and dis colored balls. Out of the 60 balls, 30 of them are far less than MINT BRAND Condition. I have ordered Mit Brand Balls before and received balls pearly white and no markings at all. This was from another company. Would you like me to return them or please advise. Thank you, Scott Steventon P.S. I received PXG balls last week that were in much better condition with only a couple scratched but that was ok. I am disappointed with the Titleist I purchased

I’ve been a loyal LGB customer for over 10 years, but the recent decline in product quality has been extremely disappointing. My last several orders of Mint 5A or Pristine grade golf balls have been anything but — the condition was closer to 3A or worse for the majority of the delivery which included large, nonsensical logo'd balls (markings/sayings), scratches & severe scuffs, discoloration, etc. I’ve reached out to LGB reps multiple times to raise these concerns, but received no meaningful response. While they did provide a return label for a refund, I still had to go through the hassle of packaging the items, dropping them off at FedEx, and wasting time dealing with a problem that shouldn't have occurred in the first place. Sadly, the consistency and service I once trusted are no longer there. I’ll be looking to other providers moving forward and would advise fellow golfers to be cautious as well.

My order ended up taking nearly 2 week to ship. They said they were affected by a storm in their area which I can understand. But then even after that they emailed me and said 2 of the types of balls I ordered were out of stock even though the website said they were so they offered substitutions. I probably won't order here again.