I tried to return the top and was led…
I tried to return the top and was led around in circles. The top isn’t flattering and I’d like to return, not exchange, it. Can someone help me?
By Emily E.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
58 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Losano, we seek to create beautiful, high-quality products made from sustainable fabrics that are both good for you and for our planet. We are woman founded, we are creators, we are a team, and we are family.Manufacturing in LA is just the beginning. We’ve thought through every aspect of our process to be more mindful. It’s a conscious design for people and the planet!
Losano (losano.com) has 58 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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I tried to return the top and was led around in circles. The top isn’t flattering and I’d like to return, not exchange, it. Can someone help me?
By Emily E.
Quality of the items is quite good. However, I need to return one item because it is too small. There is not return information on the invoice, and no one has answered my email requesting a return label.
By JETNSB
Response from Losano· Jun 2, 2025
Hey Jean, I am so sorry about this! It looks like some customers' emails were sorted into my junk folder. It looks like you were able to create this return anyways, but let me know if there is anything else I can help with!