Excellent Service - Pricing and Benefits Need Improvement
The customer service is excellent, but the pricing has increased, and the benefits have decreased, specifically the ability to make and send clients property survey reports.
By Michael J.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
65 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LoopNet is the world’s largest commercial real estate marketplace, trusted by brokers, owners, tenants, and investors. With 13 million monthly searchers—including 96% of Fortune 1000 companies—LoopNet connects your listings to the most active audience in the industry. Advertisers on LoopNet consistently close leases and sales faster than those who don’t use the platform.
LoopNet (loopnet.com) has 65 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 7 reviews with 3 stars · Clear filters
The customer service is excellent, but the pricing has increased, and the benefits have decreased, specifically the ability to make and send clients property survey reports.
By Michael J.
Auto renewal Limiting ability to cancel
By anne M.
I would like to be able to pause or cancel my membership
By Jessica S.
It seems like in a market with over-valued properties, that is the only listings on here. I tend to use the site more for research than actually finding a property to buy.
By SW
So far no hits from our ad.
By Charlie
As an independent agent, it’s very expensive, especially if you only have 1-3 properties because you do residential and commercial. To force people into the “silver “program or other programs could be better. Just give people the option to pay per listing
By Jd
Until my listing is leased I won’t be satisfied.
By John O.