Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
356 reviews
Loop MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loop Mobile is a premier destination for refurbished Apple products and accessories, offering a wide array of iPhones, MacBooks, iPads, Apple Watches, and others.Our commitment to quality is evident in the rigorous 75-point check, ensuring each device is fully functional. Customers can enjoy substantial savings with discounts up to 70%, coupled with the assurance of a 12-month warranty.Loop Mobile's eco-friendly approach is notable, contributing to reduced e-waste and carbon emissions.We aim to deliver great customer service, and a simplified grading system for their devices, making shopping for refurbished tech both affordable and reliable.For more detailed information, please visit our website at https://loop-mobile.com
Loop Mobile (loop-mobile.com) has 356 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
356 approved reviews, newest moderated first
Fantastic service. Phone was shipped super fast and arrived next day in immaculate condition, with eco-friendly packaging. I will definitely be recommending to friends and family.
By Lucy
Response from Loop Mobile· Mar 26, 2026
Thanks for your review! We’re glad your purchase experience is giving you that 5-star feeling. Thanks, the Loop Mobile team.
The 2nd star is for how easy and fast the return and refund went, otherwise it would be 1 star. I purchased a 2023 MacBook Pro on the Back Market marketplace and the seller was Loop-Mobile. Condition was supposed to be "Excellent". Here's how it went; packaging was bad, basically the laptop was put in a bag and then in a box, no packaging, so it, and the charger bounced around for a week, traveling from Indiana to California. Laptop was grimey and dirty, the prior owner or the refurbisher obviously had a dandruff issue. This laptop looked like it had living in the backseat of a pickup truck, then the owner decided to sell it to Loop-Mobile who then threw it in a box and shipped it to me. Then I tried to fire it up, nothing DOA. Wouldn't charge, nothing. Which is probably why the return was easy. Will not do business with Loop-Mobile or Back Market again.
By Marc C.
Response from Loop Mobile· Jan 27, 2026
Hello, thank you for your honest feedback. We are incredibly sorry that you had this experience; this is absolutely not the 'Excellent' condition we strive to provide at Loop-Mobile. While we are glad the refund process was quick, we are disappointed that we failed on the quality and packaging of your order. We are investigating this with our fulfillment team to ensure it doesn’t happen again, and a member of our management team will reach out to follow up on your experience. Sincerly Loop-Mobile Customer Service.
Many companies sell refurbished Apple stock via Amazon, but what sets them apart is service if something goes wrong. Having bought an Apple Watch 10 months ago, I had an issue and contacted Loop Mobile who asked for it to be returned for analysis. They sent me a reply paid label ✔️ Then I got a message to say they didn’t have an exact replacement but offered me two choices. Not ideal, but not a real issue. 2 days later I open the box and find an Apple Watch that has 100% battery health and looks like new ✔️ ✔️ ✔️ Wow. They could have fobbed me off with a less than perfect watch as my returned one did have a chip on the corner. Great customer service and aftercare. I was worried that this would not be the case and was pleasantly surprised. Well done Loop Mobile.
By Marcus
Response from Loop Mobile· Jan 8, 2026
We really appreciate the fantastic review. Our goal is to provide direct, no-nonsense support, especially when it comes to returns and replacements. We’re glad we were able to resolve everything for you promptly. Thank you for choosing Loop Mobile!
Bought a phone from them from amason and needed to return it because of some issues. Tried contacting Amazon to try to help me get a refund. Short story it took me 4 supervisors and 2 weeks to try to get it. I finally asked for the sellers number. They were able to help me and resolve the issue in a timely manner.
By Ian A.
Response from Loop Mobile· Aug 8, 2025
Thank you for the fantastic review! We're so happy to hear that our team was able to provide the direct and timely support you needed for your phone return. We understand how frustrating those situations can be, and we're committed to making sure our customers have a smooth and positive experience with us. We appreciate your patience and your kind words. The Loop Mobile Team.
I got one of the MacBook pros, and it worked great for 6 months before unfortunately having an issue with the battery. I was frustrated but reached out to the team and they were able to help me either find a replacement or get a refund - which I did. Would recommend them because of this help!
By Clay
Response from Loop Mobile· Aug 8, 2025
Thanks so much for the feedback! We're glad we could help with your MacBook Pro and that you had a positive experience with our team. We're always here to support our customers, and we appreciate you recommending us. The Loop Mobile Team.
Item shipping and customer service was excellent - very helpful and responsive. They even refunded me $50 due to the laptop's minor issues like screen discoloration, and the battery life wasn't quite as expected, but I believe the company is genuinely working on improvements. I'm hopeful future customers will have an even better experience.
By isaac W.
Response from Loop Mobile· Aug 8, 2025
Thanks so much for the feedback! We're thrilled to hear you had an excellent experience with our shipping and customer service. We appreciate your honesty about the screen and battery issues and are actively working on improvements. Your comments are a valuable part of that process. The Loop Mobile team.
I could not be happier with the product and the process.
By Sherilyn A R.
Response from Loop Mobile· Jul 24, 2025
Awesome! Glad to see your purchase hit that 5-star mark. Thanks for the review! The Loop Mobile team.
Good product, easy to purchase, competitive price, timely delivered, good payments options.
By Ricardo C.
Response from Loop Mobile· Jul 7, 2025
What a fantastic 5-star review – thank you! We're so happy to hear we delivered a positive experience. It's great to know our product has hit the mark for you! We truly appreciate your feedback! Thank you for your business, the Loop Mobile team.
