Love the frames and good quality but…
Love the frames and good quality but shipping time is absolutely horrible. I could walk to China and pick it up faster than whatever shipping carrier they use.
By Louis
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
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579 reviews
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LOOK OPTIC (lookoptic.com) has 579 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 10 reviews with 3 stars · Clear filters
Love the frames and good quality but shipping time is absolutely horrible. I could walk to China and pick it up faster than whatever shipping carrier they use.
By Louis
I purchased a pair of progressive readers months ago and I really liked them so I decided to order a second pair of the same glasses in a different color. After ordering I realized a got a similar pair but not the exact ones I wanted so I emailed support 3 times to switch the order before it was too late but they blew me off all 3 times. I never received even 1 response and the glasses have been sent. Customer service seems to be non- existent.
By Cynthia C.
The glasses are so cute, but the glass popped out of one side very soon after receiving.
By Elizabeth
I like the frames, but are so loose! I have to get them tightened.
By Ellen L.
Response from LOOK OPTIC· Nov 10, 2025
Hi Ellen, We’re glad to hear you love the frames! If they feel a bit loose, you can easily adjust them by tightening the arms slightly, or if you prefer, we can walk you through a quick at-home adjustment. Please email us at [email protected], and we’ll be happy to help. Thank you, Tuti
I am still getting used to the progressive. I was disappointed that are so plastic looking and feeling.
By Kristine
Response from LOOK OPTIC· Nov 5, 2025
Hi Kristine, Thank you for sharing your feedback. We’re glad to hear you’re giving the progressives some time to adjust. it can take a little while to get used to them! Regarding the frame material, our glasses aren’t made of standard plastic. They’re crafted from TR-90, a lightweight, flexible, and durable material often used in high-quality eyewear. TR-90 is designed to provide comfort while being strong enough for everyday use. We truly appreciate you taking the time to share your thoughts and hope you continue to enjoy your LOOK OPTIC frames as you get more comfortable with them! Thank you! The LOOK OPTIC Team
Love my new readers-didn’t give a 5 because i hate when I buy something and then it’s even less money the next day. Makes me just not want to shop with you.
By Kimberly B.
Response from LOOK OPTIC· Nov 3, 2025
Hi Kimberly, We’re so glad to hear you love your new readers! We completely understand your concern about pricing- we want you to feel good about every purchase. We’d be happy to adjust the difference for you. Please email us at [email protected] and we’ll take care of it! The LOOK OPTIC Team
I like my frames but they sit crooked on my face. I will need to have them adjusted.
By Lorna B.
Response from LOOK OPTIC· Nov 3, 2025
Hi Lorna, We’re glad you like your frames! It sounds like they just need a small adjustment to sit perfectly on your face. We’d be happy to guide you through a quick adjustment or provide tips to fix the fit so they feel comfortable and even. Please feel free to email us at [email protected] The LOOK OPTIC Team
Disappointed for the price. The frames were as I expected but the lens not as I had hoped. Perhaps my strength was off but what I used which worked on other glasses.
By Mary
Response from LOOK OPTIC· Oct 28, 2025
Hi Mary, We’re sorry to hear that the lenses weren’t what you expected. It’s possible that the strength or lens type might need to be adjusted- even if you’ve used the same strength before, different frame shapes or progressive designs can feel slightly different. We’d be happy to help you find the right pair or arrange an exchange if needed. Please reach out to our team at [email protected] and we’ll make sure you end up with glasses you love. The LOOK OPTIC Team