LOOK OPTICReviews of lookoptic.com

I should have read these reviews first! Look Optic didn’t send one of the pairs of two I ordered in the right color. I even have my original order form. I contacted them and I’m waiting for response. As a customer I should not have to pay for their mistake! The quality is cheap so not satisfied with that for the price payed. I wait for their response but they should have contacted me before assuming I wanted the other color of sun progressives they sent! Not a happy customer right now!

I am thoroughly disappointed with my experience with Look Optic. The glasses I received were not to my liking, and as per the return policy, I immediately contacted customer service for a return authorization. Despite several attempts to reach out, I never received a response. Due to this lack of customer service, I strongly do not recommend ordering from Look Optic.

I am thoroughly upset with the service and quality provided by LOOKOPTIC. I purchased a pair of progressive glasses that caused me severe headaches. While the website advertises “free returns,” I was shocked to find out I had to pay out of pocket to return a product that didn't work for me (I wouldn't have bought them if I thought I had to pay to do so). Despite this frustrating experience, I decided to give the brand another chance and ordered a pair of regular readers. Less than two months later, the arm broke despite normal, careful use. I reached out to customer service multiple times via email and chat, only to be met with repeated, unhelpful responses from what seemed like a chatbot. A week has gone by, and I still have no confirmation of whether they are sending a replacement or even addressing the issue. For glasses that cost $101, I expect far better quality and customer service. These didn’t even last as long as a $12 pair from a drugstore. The experience has been nothing short of horrible, and I feel completely let down by both the product and the company. LOOKOPTIC, I demand a proper resolution: a replacement or refund, and a genuine effort to improve your customer service. Until then, I absolutely cannot recommend this brand to anyone.

The top portion is distorted. Can I return them?

I was really excited to purchase these glasses through my HSA. I selected 2 business days for extra cost. Four days later, my package wasn't even delivered. I had to call them to report this issue. They issued me a refund for the extra shipping. My glasses came in 8 days later. I ordered the Laurel and Cosmo frames which I will be returning. I've already started the refund process which is also disappointing because they charge you for handling! The glasses are not made for folks with low bridge. They do not have any options on their website for low bridge, and the material is so cheap. I wouldn't recommend this brand. Similar to other reviewers, these are more like very expensive readers than progressive glasses. I have a progressive glasses where the top is me to be able to see out further, and different prescription for reading up close. This brand should really look into reshaping their branding narrative, customer service, and commitments to the customer.

You guys boast about a "free" 90 day return policy but don't emphasize right next to it the handling fees and other fee associated with it. I saw mentions of free returns a few times and that appealed to me so that I could have a chance to try a lower strength since I knew 2.00 wasn't suitable for me. I ordered two pairs of Muse glasses after my mom seeing my mom with a pair but they give me migraines despite trying them for days now. I can't see well in them at all. I've never had this happen and I know a higher strength would be worse because I tried my mom's and hers is the next highest. You sure don't make it easy to return. I've definitely lost confidence in Look Optic. Even my mother who swears by this brand was shocked 😒

I didn’t expect them to fit perfectly but they didn’t fit at alll!! The worst part is they were blurry when there wasn’t supposed to be any magnification. They are completely useless and unwearable. Also, they charge $6 for a restock fee. That tells you a lot about this brand and their treatment of customers. I guess that make quite a bit of money on restocking fees. Very disappointed.

I am writing a review because I am continually getting texts from Lookoptic. I have replied with STOP many times. I have reported the texts from Lookoptic as junk/spam countless times. Lookoptic just continues to send texts despite this. I have NEVER had a business continue to text me after I replied STOP. I have tried CALLING but nothing seems to stop the constant texting from Lookoptic. I am trying to find out who I can report this to and decided to write reviews to see if it will stop. It’s harassing to disregard that I don’t want to receive texts from them!