LookInTheAttic & CoReviews of lookintheattic.com

AVOID AT ALL COSTS If I could give 0 stars I would. Like so many who came before me, had an issue with their product which was misrepresented on their website. Actually thought they sent me the wrong item so requested to return for what I thought I had ordered. Turns out they just falsely represented the item in pictures and in description. Asked customer service for a return label and to waive the restocking fee because of their error. They refused, spoke condescendingly to me about how they were sorry I didn't agree with their policy, and then stopped responding all together. Further, they claim they make their hardware on site in a workshop with artisans. That's so far from the truth. They're a lowly distributor pretending to make items they clearly don't. Hence their restocking fees because nothing they sell they make. Avoid them and also avoid Antique Hardware Supply - they're the same company.

DO NOT BUY FROM THIS COMPANY!!!! They have a horrible return policy. Tried to exchange an item and they instead issued a refund and took a re-stocking fee. I tried to explain to them that I wanted to exchange for another finish and they said they cannot "now" issue an exchange since the credit was already issued. The whole return/exchange process was exhausting..... Takes way too long! It appears based on other "negative" reviews that they are ripping the Customer off with their re-stocking fees. NEVER AGAIN. READ THE REVIEWS! I wish I did before I purchased from them.

They offered me a discounted price for a large number of casement windows in October. My contractor retired and moved to the east coast so it took me until June to find a new guy. They offered a discounted price on June 12 and said it was a lowered price online and to order it online and when I went online to purchase on June 16 it was the usual high price. I asked about the discount and on June 19 they said oh sorry, the price is back up and so they reneged on the original and the second agreement. Not good business! I have other companies and designs to choose from. I don't like being offered a discount to help me make it affordable and then have it taken away when I'm ready to order. All they had to do was honor what they texted me.

THEIR RETURN POLICY ON DEFECTIVE MERCHANDISE IS HORRIBLE! POOR QUALITY YET EXPENSIVE. I AM A BUILDER AND ITS IMPOSSIBLE TO KNOW IF DOOR HARWARE WILL WORK WHEN DOORS ARE ON BACKORDER. POOR CUSTOMER SERVICE!

Got two drawer pulls from this company that are completely non-functional. The actual pulls won't swing out from the backplate without a fair amount of force. Emailed them expecting to be refunded for a defective product but I haven't heard back from them. I wish I would have looked at reviews and their terrible return policy before ordering.

Worst customer service and a complete scam. Info on their webpage is wrong. Also you can’t even leave a review on the webpage yet they have almost 5 star reviews lol. Also everywhere you look they have crappy reviews. Anyways, description was off on a product I ordered. Gets here and it’s the wrong color. They make me pay for shipping to return. Also charge me a restocking fee. For something that is their fault. Completely unacceptable and are stealing money. I wrote them explaining my frustration and no response

Don't do it!! Purchasing from this business was a DISASTER! I ordered from this site, to support small businesses, and they had, what i thought was, good quality, high-end door knobs. However, after purchasing a batch of doorknobs I realized that sadly this wasn't the case at all. This site is a complete and total scam. The knobs i received, were cheaply made, are literally falling apart and always coming loose. After less than 90-days of use one of the knobs broke off the base and shattered all over my bathroom floor. I reached out to the company and they claimed to send a replacement that i never received. (I've reported them to the BBB as well.) I found the same looking knobs on Wayfair, which i received and they are MUCH higher quality, costs less and backed by their great customer service. Look some place else. These people are crooks. Hope this review prevents at least one person from the scam and headaches of ordering from here.

Bought 3 doorknobs. They emailed and asked if I could wait 4-6 weeks. Client was fine. Package arrived 14 weeks later! Won't refund or pay for return shipping. Step up and offer some service. Until then... never again!!