lookah.comReviews of lookah.com

I recently bought a lookah bear earlier this month and unfortunately I think the circuit went bad! To my surprise I reached out to lookah customer support and they offered to send me a new battery so long as I returned my old one which was amazing as I no longer had my receipt! The battery all in all was my greatest purchase to date I’m super excited and eager for my new lookah battery! Thanks guys!

I bought one of these bear batteries at my local store and it broke within 2 weeks. Was so disappointed and thought it was going to be a hassle to return it especially without having the receipt but no Lookah made it so easy... I followed all the instructions they told me and go my bear back within a week..I couldn't be more happy now. Thanks so much guys for making this experience a great one for me

I have a Lookah Seahorse Pro Plus. I loved it but it stopped working. Lookah was able to give a replacement even though I didn't have a receipt. They were very helpful and I'm looking at getting a Turtle.

I bought a seahorse pro plus from a local shop, and there was a slight defect. The threads to screw in a cartrige had an issue. I reached out to lookah and they arranged to have a new one sent to me to replace the old one. The process was so quick and easy! I have purchased from them before and I will continue to do so. I love their products!

The company makes great quality products. The seahorse line gives great favor and clouds for a great cost, and their costumer service is top notch! Great place to buy from.

I purchased a battery that stopped working properly after about a month. I contacted the company and they offered to send a replacement if I shipped the other one back!i didn't have the receipt and they were still willing to help!

I have several Lookah devices, most recently a Q7 mini (LOVE IT!). THE COOLEST PART, THOUGH, is that when I contacted customer service about having several missing or broken pieces of glassware they ship them to me free of charge once I prove that I was a legit customer. It was very cool and I appreciate it very much. Solid customer support. And I even accidentally contacted Chinese based Lookah support, and they still helped! That's awesome!

i've purchased 3 lookah seahorse pro's throughout the years, so i decided it was time for the upgrade to the seahorse king since it is supposed to have a longer battery and metal body. i was kinda nervous to get it cause i wasn't sure whether the external battery would bother me when using it, but after the first time using it, it felt fine and comfortable. the only issue i had with is is that the battery wasn't holding compared to my seahorse plus. after emailing the support team they were super willing to help me and send me a replacement. i've always loved lookah products but this was my first time dealing directly with the lookah team and i think it just makes me more of a loyal customer since they have such great customer service. i'm definitely going to have explore some of their other products. i'm excited to try the lookah turtle device too.