Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
292 reviews
lookah.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2009 Lookah Glass has been producing high-quality glass water pipes, bongs, and dab rigs. Our design is second to none, continually driving the fusion of style and function. Owning a Lookah glass pipe is like owning a work of art. With over 300 highly skilled glassblowers putting out pieces every month for you to enjoy. Developing new water pipes is part of our culture, it's what sets us apart from the other glass water pipe companies. You never know what our designers will come up with next, from towing glass behemoths to heady glass designs that will blow your mind.Lookah Glass represents some of the most beautiful and sophisticated pipes that smoking outlets offer. In addition to artistically functional Glass, Lookah Glass provides a growing range of dab pens and vaporizers for wax, oil, and dry herb. These are a perfect complement to be used alongside your glass pipes and offer a more modern way to enjoy smoking without combustion.
lookah.com (lookah.com) has 292 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
292 approved reviews, newest moderated first
There customer service was awesome went above and beyond to correct a defective product for our Adult who has a learning disability they were awesome every step of the way and ensured us that a replacement product would be sent asap they were amazing and responded back quickly they made This whole ordeal easy and convenient definitely earned my business
By Louis A.
Great customer service
By Zipperback
Purchased a product from an offline retailer, stopped functioning the next day. Shop refused to do anything, pointed to website. Filled out warranty form, noticing site has no customer service to call or chat online with. Looks scammy already. Warranty form will not work. Only says "verify you are not a robot". Can't actually submit anything, so no actual service. I want proof this company is not a scam
By Red R.
Response from lookah.com· Jun 3, 2026
Hi, First of all, we sincerely apologize for your experience. We completely understand how frustrating it is to have a product stop working the day after purchase and then encounter issues when trying to submit a warranty claim. Please rest assured that LOOKAH is not a scam company. We provide warranty support for products purchased from authorized offline retailers, and our goal is always to help customers resolve genuine product issues through troubleshooting, replacement, or other appropriate warranty solutions. It appears you encountered a problem with the warranty form displaying only the "Verify you are not a robot" message. In some cases, browser settings, ad-blocking extensions, security software, or network restrictions can prevent the verification component from loading correctly. To help us assist you as quickly as possible, please contact us directly and provide the following information: Proof of purchase (receipt or order confirmation) Photos or a short video showing the issue Product model and batch number/serial number You can contact our support team directly at: [email protected] Once we receive your information, we will: Manually register your warranty request Review the issue with our technical team Arrange a replacement or other appropriate solution according to our warranty policy We take feedback like yours seriously because it helps us identify areas where our support process can be improved. Your comments regarding the warranty form and the visibility of customer support options are valuable, and we are continually working to improve the customer experience. Thank you for bringing this to our attention. Please contact us with the information above, and we will do our best to resolve this matter as quickly as possible. Sincerely, LOOKAH Customer Service Team
Lookah has always been reliable with their products. I’ve used a few of them, and they’ve been fantastic. If anything ever goes wrong, Lookah is there to support you. I’d definitely buy from them again. You can count on their high-quality products to deliver great results.
By Dan
I wanted to write an updated new review for Lookah. I had an issue with a device and they were so quick to fix that. Something else happened and they even jumped to fix that issue for me and have absolutely gone above and beyond to help. The new device I was sent is absolutely amazing. Straight banger! They’ve received a customer for life from me and for sure all my friends are amazed and excited to buy their products.
By Flower C.
Here is me update with an edit to my 1 ⭐ review. Still 1 ⭐ review. With this edit I'm making 6 hours from the time and date of 06/03/2026. Original review left after the first time using the product to big surprise disappointment on 04/07/2025. It's now 14 months after my review and the vendor is now responding asking for a video of their failed advertisement and product that I had to throw away because there was no effective way of cleaning the device. I can't believe I now get an opportunity to get this resolved 14 months later that's 1 & 1/6th years later on I think it was a $70 purchase then probably more now. With the false advertise and faulty device to the advertisement and a 14 month response time, this is not a company I will support and I recommend everyone who's thinking about buying from here to think twice and do third party research on the products your thinking of buying. I certainly don't trust this company as far as I could carry the company on my back by foot. Still 1 ⭐ review. My rating would probably change if they at least had good customer service. The email I got today the day of editing my review the email said you can edit your review if you want after reading the reply. It's crazy ask for a video 14 months after it was made clear this device isn't as advertised. If this was eBay I would of been able to resolve this and got a refund as the item was not as d The number one worst experience of purchasing a dab rig. I only have purchased about ten including the Lookah Seahorse 2.0. The Lookah Seahorse 2.0 is not the actual product advertised on the videos Lookah has on YouTube. There is a lie printed in plain view on the front of its packaging. I left a review about this experience to this exact product then I received and email from Lookah asking me to explain further more so they could understand gave me an invalid link to click on and follow instructions to expand on why exactly did I give a one star review. So I wasn't able to contact Lookah and provide the information they asked from me in the email they sent me in response to one star review. They also said in the email that if I don't follow through and provide the information they are asking for they will subsequently have my review removed as it looks like I'm just complaining and making them look at fault for a problem they can't verify. Extremely horrible practices. After using the Seahorse 2.0 by Lookah to lie first about a product then have now way to allow a customer to leave an honest review. I'm sure 100% of every one who purchase the Lookah 2.0 has this exact experience where the customer thought the advertisement of this product was true but it's is not true. That is the detail that is advertised is not what the buyer will receive. I would of passed on the Seahorse 2.0 and bought something different probably I higher priced product. How ever I bought the Seahorse 2.0 for three reasons. Reason #1. I wanted a electric dab device. Reason#2.Lookah looked like a good brand. Reason#3. Seahorse 2.0 consumer friendly pricing and easy cleaning. For the three power points of reasons to buy why I bought the Seahorse 2.0 I got 2.5 of the expectations. The part that is a lie, is the advertisement that it is easy to clean. It even came with instructions on how to clean the Seahorse 2.0 and the YouTube video shows it's easy to clean, but that not the experience I had with my purchase. The instructions that came with for care and cleaning and in the YouTube video explains and shows how to clean it. The part that holds the tip is described and shown in the YouTube video and wrote on the front of the box "EASY TO CLEAN" and it just pops right off held in place by a magnet. How ever on the Seahorse 2.0 I received instead of the part that holds the tip populing right off with eas because it's held together with magnets, it's actually bolted together with some form of hardware like rivet's or pins. And this causes it to be impossible to clean easy. Fails advertised. Sold me a lie. According to all the website YouTube video and the cleaning instructions that came with the Seahorse 2.0 I bought it's easy to clean. The "easy to clean" is the part that is 100% false advertising leaving every customer with a different experience of owning the Seahorse 2.0 disappointed that the experience of cleaning of the Seahorse 2.0 is completely different than advertised explained written and expressed to the buyer. Horrible company as I had no way to communicate with Lookah about it as the link they sent to me that doesn't work in an email in response to my one star review also the email they send me was from an email they do not take care of so there is no way I could contact them at all. This company could be a lot better. Had they never advertised it was so easy to clean I probably still would of bought it for the other reasons why a decided after much
By Real O.
Response from lookah.com· Jun 3, 2026
Hi, First of all, I sincerely apologize for the extremely disappointing experience you have had with your Lookah Seahorse 2.0, especially after making a thoughtful purchasing decision based on the information provided in our product materials and videos. We have carefully read your feedback and understand your main concern: the product you received does not match the cleaning method shown in our videos and described in the product materials. You expected a magnetic, easily removable component for cleaning, but instead received a version that appears to be permanently secured with pins or rivets, making cleaning much more difficult than advertised. We completely understand why this would be frustrating. You made your purchase based on three key expectations: an electric dab device, a reputable brand, and an easy-to-clean design. When one of those expectations is not met, it naturally affects your overall experience with the product. To help us investigate this further, could you please send us: proof of purchase a video showing the issue Product model and serial number Please send the information to [email protected], and our team will review the issue with the product and documentation so we can provide an appropriate solution. Thank you for taking the time to share your experience. We value honest feedback, and we would like the opportunity to review your case and assist you further. Kind regards, LOOKAH Customer Support Team
I am writing this review to express the incredible customer service at LOOKAH Technology Limited and their customer support team. WOW! Just wowed by the phenomenal customer service I received. My pen was damaged. I was literally stuck on an Island. Seriously! I had no other way to use my medical cart or wax. I am currently assisting a family member due to illness and had no way of leaving the location back to the states to get a new one. Just impossible. Also, this is very important. I love the performance of my Seahorse Pro Plus. The body is sleek, has a beautiful chrome color, the weight of it in your hand feels nice, and it has this really cool glass chamber that allows you to see the vapor coming up. You can also go online and purchase additional glass or carbon chambers. Very cool for changing it up with a mix of colors and styles. Any social gathering I was asked about it. So, I emailed LOOKAH. The customer support team at LOOKAH was happy to help. They were so understanding and were glad to replace it. What I loved most was that I was heard. I was treated to what I felt like was a family willing to get on deck to figure out how to replace and ship my pen to me. It almost became this little mission. The customer support team and account manager always kept me updated to what the next move was. At one point we all learned that a replacement couldn't be sent to the Island. No worries, the customer support team came through again! Like superheroes they sent a brand new Seahorse Pro Plus right away to a trusted family member that can later deliver it to me directly. What I want everyone to know is that I felt like I was being taken care of. Right now I need that. It's hard taking care of a sick family member along with other members of my family. The Seahorse Pro Plus is how I am able to take the day off. At night when everyone is resting I have my fav cup of tea and my Seahorse Pro Plus to relax . Mama can rest now. So a big thank you and a hug to everyone at LOOKAH Creative Technology Unlimited and their super hero Customer Support Team! The most respectful, caring, and professional customer service I ever received. You Guys Rock!!! 🤗
By Jean
First, great items and great people. My Dragon Egg broke and they stood by thier product. I emailed and had a reply VERY quickly. People who say the customer service was bad are just too dumb to figure out how to send emails back and forth I assume. We have been avid buyers of Lookah. When I asked for help, they were on it! We love these products and will continue to be customers for quite some time to come. We have purchased close to 50 various items and love all of them.
By Josie G.
