Long Distance MoversReviews of longdistanceusamovers.com

The household transport industry is one of the worst there is, but we still had a pretty poor experience with Long Distance USA Movers. Do not believe the estimated arrival date of your household items. They completely oversell their ability to transport your items quickly during the sales process and fail to deliver against the expectations they set. Throughout our sales process, our sales rep Joseph/Joe told us that our items would arrive in San Francisco (after packing up from Boston) in 7-10 days. We made plans to stay with family and at hotels during the interim with that timeline in mind. And after 7 days, we were told that our items had just left the state of Massachusetts. The truck meandered from MA to NY, then down to Virginia, and through Kentucky, Texas, and the southwest before arriving in San Francisco an entire 20 days after we had packed up our household. We pleaded throughout with the team to expedite our delivery process, but they refused to deliver our items for a full three days even after their truck arrived in SF. Granted, our things arrived without damage, but it was disturbing to work with a company who completely misled us during the sales process and then acted with no urgency or sensitivity even though they were in possession of everything we own. Super painful to work with this company and would recommend avoiding.

LDM is not an all inclusive moving company. They are a company that unabashedly lies about being such, and offering services that they could offer if they were such, because they know that's the product you want to buy. Making the sale is more important than having the thing to sell. I was taken in by it, paid a rate there is no way I would have otherwise paid, thinking I was buying peace of mind, and ended up wrecking my peace of mind during the move, as well as a few rather liked possessions. If you think you've finally found a lower risk moving company, you haven't. Maybe at least try to go with a more up front and honest one. On communication: My move sales person was actually fairly available, and quick to update my inventory sheet. But his odd hours and indeterminate accent bring into question how in house even he was, which I likely would have taken as a stronger warning sign without a variety of moving stressors on my back. However, I bought into his assurance "We don't use any brokers or third-party providers. Everything is owned and done by our company" to believe him when he said he could mark specific items as to be treated with special care by the movers. This meant I did not provide as adequate protection for some items as I would have had I known it was a flat out lie and that line of communication did not exist. He also kept not giving me a straight answer on how crating of some of my items would be performed, in retrospect being a question dodge, with me not finally being given a straight response from *another* move coordinator that crating would happen *after* my things were vanned to another facility, not in any way on the spot, or prepared for pre-pickup, again barring me an opportunity I might have otherwise used to further protect my belongings. A settlement was eventually offered for damages, but declined as too low, partly in consideration of the included gag order. On the move: Actually handed off to: LDI Moving Inc Trico Long Distance Transportation My move window wasn't given a full confirmation until two days prior, which again kept raising my anxiety and really brought into question how a company that did everything in house couldn't confirm I was on the docket, and what exactly had I paid for. On the day of, my movers show up with matching t-shirts that do NOT say LDM, confirming that I have indeed been scammed into the sale, but still hoping things work out because my schedule is absolutely locked in at that point. I had purchased, not exactly cheap, full service pack as well since I have been told I cannot insure my items for full value unless I did so. And it also admittedly takes some stress off me before hand thinking my things will be professionally packed as well as save me the time of doing so. The crew that does the packing is not professional. I will become an unstable wreck through the next week as I first wait to take stock of the damage on arrival, then come to terms with it afterwards. When packing they throw things in boxes, often one on top of the other, without rhyme or reason, and often without any added protection. They're annoyed, and in one case straight up laugh at me, when I try to interject to protect my things. I have to try to communicate via signaling since most of the crew does not speak English. At one point I catch one of them getting a box down the stairs by somersaulting it. 'This side up's are ignored (which can't be the result of a language barrier) and several more boxes will show signs of flipping during the move later. They seem to have very little care for appropriate stacking of box weights. Due to what I witness I have to throw out all but the most basic of my prepaid 'unpacking' service on the other side since I know I need to unpack things myself for probably much needed proof for insurance claims. New scratches now abound on all my items. I have newly cracked cd cases, and new bends in books and boxes. A few misc items have been destroyed beyond usability and are one offs that can't be replaced. The idea of repeat business with this company would be laughable if it weren't still enraging.