LondontownusaReviews of londontownusa.com

am extremely disappointed with my experience. Immediately after placing my order, I contacted customer service to request a change of delivery address because I was moving. Despite informing them straight away, my request was not processed before the parcel was shipped. The tracking later showed the parcel as delivered, but I never received it. I also received no delivery notification, no email, no text message, and no information about where the parcel had been left. Since I had already moved, I was unable to check the original address—the very reason I asked for the address to be updated in the first place. I contacted customer service again requesting a refund, but instead of resolving the issue, I was told to check around a property where I no longer live. I have also had to chase them for a response after they stopped replying to my emails. As a customer, I expect better service and support, especially when I reported the address change immediately after placing my order. Unfortunately, I have paid for products that I never received and have been left to deal with the problem myself. I cannot recommend this company based on my experience.

I selected 1 polish, got to the final order page and decided before I hit "submit" I would check Amazon for the polish & shipping. I brought up the Londontown USA page to find a "Thank you for your order". I never hit submit, suspect foul play at this point. Reviewing what they did, the item was sent to an old address, and instead of billing my default account they chose something else ... it's been a week+ and nothing has come thru on my bank account. Bazaar ...DO NOT RISK IT FOLKS. If you order do it thru Amazon with free shipping.

I placed my first order ever from this company and the site had issues dropping items in to the cart. I thought it was corrected when I placed my order. It was not. I had two of one item and wanted one. I quickly emailed customer service and it was clear the customer service was remote and had no idea what to do or connection with the company. I did get a reply from customer service telling me they didn't know if they could reach the company to make the adjustment. Four days later I got a ship notice - the item was not removed. If they can't do a simple thing I have no faith in this company. Their customer service seemed fake or totally disconnected from the company. NEVER AGAIN. Not an honorable company. I have since read employee reviews and they get horrific reviews as a place to work. Why is it so hard for companies to do the right things these days. Very sad. NEVER AGAIN.

Don't trust the social media ads, scam company. Item purchased and paid for on June 28th, order is showing as paid, but unfulfilled. Will create a chargeback. Don't waste your time.