A great experience
A great experience. Service was way beyond expectations
By Steven
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lola.com makes Agile Travel Management real by providing a super simple way to manage, book and report on business travel, saving employers and travelers time and money. Lola.com uses machine learning and 24/7 support to help travelers easily book trips, while empowering managers to create policies, view budgets and expenditures, and monitor their globetrotting team efficiently. Based in Boston, the company was founded in 2015 by Paul English, co-founder of the travel booking site KAYAK, and is led by CEO Mike Volpe, previously CMO at HubSpot.
Lola.com (lola.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 149 reviews with 5 stars · Clear filters
A great experience. Service was way beyond expectations
By Steven
Really enjoy everything. My one complaint is no longer checking you into your southwest flights automatically. It was the coolest thing when it happened and made me feel extremely at ease. Honestly this company is the best and other than that everything I have needed has been at the touch of my finger tips through messaging with customer service or a quick call.
By Drew
Melvin was awesome! He assisted my colleague and I in rescheduling our flight per airline recommendations. Quick and painless!
By PAM
great service!
By Mike
Awesome customer experience with Lola. I didn't have to do a thing to book my car for a work trip. Will definitely use again!
By Alex
I had no problems using Lola
By John
The customer service and accuracy MAKES this work. The response time for chats is critical and I love never having to wait. My issues are solved with chat agents. Love it. If I ever do have a problem or request, it is solved and my expectations are met. Perfect for business use.
By Michelle
I can say nothing but good about your system and the people behind it. So simple to use!
By Rita