Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
214 reviews
Lola.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lola.com makes Agile Travel Management real by providing a super simple way to manage, book and report on business travel, saving employers and travelers time and money. Lola.com uses machine learning and 24/7 support to help travelers easily book trips, while empowering managers to create policies, view budgets and expenditures, and monitor their globetrotting team efficiently. Based in Boston, the company was founded in 2015 by Paul English, co-founder of the travel booking site KAYAK, and is led by CEO Mike Volpe, previously CMO at HubSpot.
Lola.com (lola.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 10 reviews with 2 stars · Clear filters
Nice user interface, but I find prices elsewhere are better.
By Elizabeth
Response from Lola.com· Jan 16, 2020
Hi Elizabeth, Thank you for taking the time to review Lola. We're so glad you like our interface! :) We do have a large range of inventory but don't have rates such as basic economy which are the lowest. -The Lola.com team
The signup process just didn't work when I went to accept my invite. Reaching out to customer support didn't provide any answers and it took hours to just sign up for an account.
By Megan
Response from Lola.com· Jan 16, 2020
Hi Megan, Thank you for your feedback. I'm sorry that your first impression of Lola was not pleasant. We're constantly working to improve the user experience across the board. Please feel free to contact Customer Success at Lola ([email protected]) if you have any questions or concerns. Thank you, The Lola.com Team
