The UPS StoreReviews of locations.theupsstore.com

BEWARE: Apparently Refrigeration Is a Secret VIP Benefit. Now I understand why this location has a low star rating. This review is for the UPS Store at 8226 Menaul Blvd NE in Albuquerque. For approximately nine months, I had refrigerated medication shipped to this location as a UPS Access Point. Every shipment was refrigerated, so I reasonably believed temperature-sensitive medications would be handled appropriately. Then one shipment was left unrefrigerated and ruined. An employee acknowledged the issue and documented it. Management had my contact information. No one called. No one apologized. No one followed up. When the replacement shipment arrived, I finally heard from management not to apologize, but to explain that refrigeration is merely a “courtesy” for non-mailbox customers and that I should not expect my medication to be refrigerated unless I pay for a mailbox. So apparently the policy is: refrigerate medication for nine months, never tell the customer it’s optional, leave a shipment out and ruin it, then explain afterward that the customer should have somehow known better. Even more impressive was being told that the store bears no responsibility because I didn’t pick up the package fast enough. Apparently accepting temperature-sensitive medication and then failing to store it properly is not the issue the customer is. If refrigeration is not guaranteed, customers should be told before packages are accepted, not after a shipment is damaged. Based on my experience, if you have refrigerated medication, choose a different UPS Access Point.

The absolute worst customer service of any store ever. Was told their computer system didn't make mistakes for receipents address. Well it does.i ended up paying twice. Will never go back.

Dear UPS Store - Customer Service Team, I am writing to formally report an incident of discriminatory behavior that I experienced today, May 27, 2026, at UPS Store ID 3246. While I was waiting in line, the General Manager, Cheryl, appeared to intentionally bypass me to offer assistance to several Black customers who were behind me in the queue. When I pointed out that I was next in line, she reluctantly assisted me but claimed my packages were not in the proper order for processing, despite this being the standard way I have prepared shipments in the past. While saying this, she turned her attention to the Black Customers behind me. Throughout our interaction, she remained dismissive and focused her attention on the Black Customers. Furthermore, when I asked Cheryl for a business card containing the store’s information, Cheryl claimed they had none. However, once the other associate finished with her phone customer, she immediately provided me with a business card upon request. I asked her for the General Manager, and she replied that Cheryl was the General Manager. As I was leaving, Cheryl made several comments acknowledging my frustration while stating, I didn't say I couldn't help you (yet her mouth and body language already adequately and totally stated that. Cheryl did NOT want to serve the customer currently in front of her, me, but gladly served the Black Customers that came in after me. I found this experience to be unprofessional and racially biased. I do not expect to be treated differently based on my race, and I am disappointed that such behavior was exhibited by a General Manager representing UPS. I am speaking out because I believe all customers should be treated with equal respect and fairness. I look forward to hearing how this matter will be addressed.

1227 Rockbridge RD SW, Ste 208, Stone Mountain GA. 30087 BEWARE of the price inconsistency here. I went in to mail a package to CA weighting 11.2 pounds. I was quoted $51.00 and some change. I took the package to the USPS to see if I could get a better price. I could did not get a better price than the $51.00 so I came back to this store to send the package off. The clerk had already printed off the last shipping label the first time I was in the store and kept it just in case I returned to the store. She was right, I did come back. I came back for the first price I was quoted. I asked her to remove the insurance on the package. This brought the price down to $48.00. I agreed to that price. All of a sudden, she said I need to make an adjustment. After she made the adjustment she said, that will be $68 dollars and some change. She mentioned she had made a mistake in the measurements on the box however; she didn't measure the box again. She actually charged me $17.00 more, bringing the total cost to ship the package to $68. I left the store again going back to the USPS. This is unacceptable behavior. They need to move out of our community; they cannot be trusted to do business with the people in our community. I may be a lot of things but dumb and stupid is not one of them. I ended up paying a total of $51.00 to send the package off at the post office. All this UPS store is good for is to send Amazon packages back to Amazon; that's it, nothing more. The clerk misjudged me; more than likely she thought I would just suck it up and pay the $68.00. She was so wrong!

Most horrible experience in my 40 years of life in Waipahu Hawaii UPS store wit the girl Allyssa

Crooked company. I paid them 80 USD to ship a 6 oz item from Germany to New York. They will hold your package hostage until you pay them the tariffs, but that's not the issue. Issue being they charged me an additional $54.95 in "brokerage fee" on top of the $24.70 in illegal tariffs, as deemed by the Supreme Court last month. So, on a $180 item, these crooks stole $159.60 from my pocket. Where's consumer protection in this country? NEVER in my life again.

This story begins in early December 2025. I drove to Reading PA (about 40 miles) to send a package to a gallery. It is common practice for galleries to require a return label with items entered in competitions. I usually use FedEx but the store was closed, so I went to the nearby UPS store. I gave them my materials, they boxed them and weighed them, and all was fine--until I asked for a return label. And here is where the song and dance began. To my surprise, the manager--THE MANAGER--told me that they weren't allowed to do return labels anymore; it would mess up the tracking system. I would have to purchase and email a return label when it was time for the package to come home. Puzzled, I went ahead and shipped the package, and then had to explain to the gallery director what the story was. She was puzzled too. Fast forward to February 18th. At this point I couldn't find the receipt (holidays). I called UPS to see if they could email me a copy of the invoice, and they said I would have to go to the store. I return to the SAME UPS store, ask them to pull up the invoice, AND THEY TELL ME TO CALL UPS. Okay then. I explain to them that I had called UPS and they had told me to go to you. By this point I was wondering if I was dealing with more than one UPS. The young man at the counter did everything he could think of to find that invoice; the manager on duty came in, pulled a Hail Mary and found the invoice. When I told her what had happened, both she and the clerk said, "What?" I decide I am in the Twilight Zone. We manage to get the return label generated. I get home and email it to the gallery director, no worries. I get a bill for $218. I thought that, like FedEx, you just put it on your account and it charges the amount to your credit card on file. WRONG. I end up with a late fee and the original shipping fee. I am sure that I had my credit card out when we processed that return label. I call UPS. UPS's "customer service" people seem to be intractable women. But there was NO courtesy afforded me during that call. I was WRONG. End of story. No "I'm sorry, but that's not what I'm seeing here," or, "I'm sorry that the clerk didn't tell you about the charge going directly to you instead of to a card," nope. Just I was WRONG. And she was not sorry that I had had such a runaround to get the return label dealt with. I had them cancel the account. Then I went to pay the bill. This was a bit backwards, I admit. I call again, and am gifted with yet another intractable woman. I can't process a payment through the online portal because the account is closed. You mean they don't have a portal in case you need to pay a bill without an account? Guess not. Can I send a check? Well, that's a $25 processing fee. I actually gasped. We finally got me to a link through which I could pay the bill (with only a 2% fee! A real bargain!) I told her that I was never, ever using UPS again, and she didn't even answer that. I couldn't believe it. Customer service is a myth with this company!

I wish I could give this location less than one star. I’ve visited this store before and never experienced anything like this. During my visit today, an employee named Harmon took possession of my documents and refused to return them when I asked because I didn’t pay for an envelope. Instead, he stated he was going to throw them away, which was completely unacceptable and unprofessional. When I continued to request my documents back, he still refused, leaving me no choice but to call the police to help resolve the situation. When he heard call the police he told me to “Get the F* out.” Unfortunately, the response I received was simply that I needed to leave because that was what the manager wanted, rather than addressing the actual issue. This was an extremely frustrating and concerning experience especially being 5 month pregnant. I would strongly caution others to avoid this location at all costs.