Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
70 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In-N-Out Burger is an American regional chain of fast food restaurants with locations primarily in the Southwest and the Pacific coast.
In-N-Out Burger (locations.in-n-out.com) has 70 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
70 approved reviews, newest moderated first
Looks as though the burgers are getting smaller slowly but surely. The location in Parker Colorado seems to have a quality issue so not sure if just there or more than likely all In and Outs. There was so much non chewable fat and Grissel in the burger it became disgusting to eat.
By Harry E.
everything was great! but the fries could have been more cooked. overall a great experience
By john M.
The menu is simple. Pretty much burgers and fries and shakes and other drinks. They have about the fastest drive-through service there is because they actually come out to your car and take your order. I don’t know where they find these kids, but they are consistently very nice and helpful.
By Mark J.
Love this place! Burgers are The Best Ever! Restaurant is always clean and tidy. Staff is outstanding! Friendly, polite, professional. And they get our orders right. Every time. Highly recommend!
By Kyle
Always gets my order correct. Always fast. Always freshly made. Always polite and professional. Always served with a smile.
By Valery
We go there often to the Arroyo Grande location and have a great time plus they sell us pattys that we give to our pups as treats! Customer service is always great!
By Amy
Love them. They make great and fast burgers. I've emailed them the other day and they replied back fast and professionally. My only suggestion is to have more dine-in locations rather than so many drive-thru only. 5 stars.
By Peter L.
One of the best! Extremely clean.
By Jack R.
