LocalPodiatry.comReviews of localpodiatry.com

Where do I even begin with these crooks? In short: they were trying to get our practice to sign up for their bogus services. The rude, pushy sales person ended up screaming at me and hanging up the phone. This was followed up by his manager calling me to excuse his behavior... just to waste 15 more min. of my time and end up yelling at me himself. Seriously? I would never ever sign up with a company whose salespeople conduct themselves so unprofessionally. Treating potential clients this way is unacceptable. I strongly advise you to stay away from this company yourself. And here's why: For starters, the salesperson called us with the words: "I am XYZ and I work with Dr. A & Dr. B. I'd like to refer patients to your practice." Thinking that he's someone affiliated with a referring physician's office we already work with, I connected him with our doctor. Well, Dr. A. and Dr. B. turned out to be local doctors in the same specialty who've signed up with LocalPodiatry.com. What a sleazy way to misrepresent yourself! Once our doctor figured out that XYZ is just another sales person and not someone affiliated with a local colleague of his, he had no interest in speaking with him. He told XYZ to e-mail me some information and that I'll follow up with him. I received an e-mail and sent 3 very simple questions back. By noon on the following day, I had 3 missed calls, 2 voicemails and an e-mail - none of which answered my questions. He insisted that we talk over the phone. (I assume that's because he'd rather not put anything in writing.) Eventually, we got on the phone for what turned out to be 20 rather unpleasant minutes. During our call, XYZ proceeded to trash-talk several other advertising companies, including Doctor.com - which he claimed is a partner of LocalPodiatry. (Slightly off topic: It just so happens that I have a contact at Doctor.com whom I called afterward. He hadn't even heard of LocalPodiatry, let alone the 2 companies working together. When he investigated this further, it turned out that LocalPodiatry is in initial negotiations with Doctor.com - whereas XYZ claimed that they are already partnered. It was even included at the top of LocalPodiatry's sales pitch e-mail. More dishonest practices.) LocalPodiatry charges $50 per phone call from a *prospective* patient, regardless of whether the caller schedules an appointment, shows up, etc. In other words, you can have someone with United Healthcare insurance call your office. If you happen to not accept this insurance - too bad, you are out 50 bucks. There can be many different reasons for people to call your office - you'd be liable for paying $50/each whether they end up being seen by you or not. What a joke! While they claim to have a "quality control department", I read a LOT of reviews, saying how doctors have been charged for all sorts of calls that they shouldn't have been charged for. To name a few - calls from existing patients, calls from people asking for directions or asking about the location, even calls from people saying that they are running late for appointments. That basically means that if 20 people call you through LocalPodiatry, you'd be billed $1,000 regardless. Here's what happened when I pointed this out and suggested that they offer potential customers a true trial period ($50 covering their monthly fee that gets you 2 weeks or the initial 10 calls free-of-charge, so that you can see how their system works.) I was called "unreasonable." I was yelled at. I was told that "no company works for free." - To that, I pointed out that we offer completely free checkups to patients, in order to show them how we work and win their long-term patronage. I was told how that's useless. I was also told how Google Ads and Yelp are useless and people hate them. Eventually, much like XYZ, his manager ended up getting frustrated, raising his voice and telling me off. One of the last things he screamed at me was: "WE ARE NOT GOING TO GIVE YOU FREE PATIENTS." Ok? I never asked for that. I merely made a suggestion for them to include a trial period - something that many companies offer nowadays. If you believe in your system so much, put your money where your mouth is. Anyway. 40 min. of my day wasted. Do yourself a favor and don't make the same mistake - wasting your time with these crooks. P.S.: Dear XYZ, you can flag my review all you want. It's here to stay.

This company provides the worst customer service I have ever experienced. They charge for wrong numbers and for patients whose insurance you don't take. The salesman promised that those patient's whose insurance we don't take would not be billed to us. Yet once we signed up and gave them our credit card it was a completely different story. I recently stopped receiving emails from them so I called to find out why and they insisted that it was a problem on my end. When I asked to speak to a technical support person, they hung up on me. Phone support staff is nasty, rude and incompetent.

Only worth it if you accept every insurance possible. They do not screen calls very effectively, so you get charged for every one. If you are not on all insurance plans, you will lose money. Their customer service is less than desirable. Unfortunately i learned the hard way - - TWICE.

this is the second time they pursuit me to sign up with them. The first time I had such a bad experience with them they keep your credit card on file and as they say for potential lead charge you. So I told them upfront that i don't take HMO, medical. So they charged me $200 for 5 calls. One was a sales person try to market his product, one was HMO, another had a knee problem and they were trying to convince her it is related to her foot. When I called it was impossible to get through anyone. I had to cancel my credit card. Then after almost 10 months they approached me again telling me the management of the company has changed and now everything is much more organized and all calls get filter and I wont get charged for HMO, medical patient. I was so hesitant but one the costumer service assured me that it is going to be a much more better experience. Then I got charged again for an HMO patient. When I called they told me sorry they wont give credit for that and the girl told me that the girl who signed up me had misinformed me and she shouldn't have made such a promise that the calls would get filter for HMO. So i ended up cancelling my credit card again.

The representative very persuasive for me to sign up with the program, they call several times left over five voicemails. This program is not worth it for associate Podiatrist. This program is only worth it if you own your own practice. The representative should explain this to improve customer service. When I wanted to counsel he was impossible to contact the representative I needed to call my bank to cancel my credit card three emails were sent to the representative several voicemails on two different locations Friday and Monday the representative was not available. This program is a scam