Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
711 reviews
Lobsters OnlineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.
Lobsters Online (lobsters-online.com) has 711 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
711 approved reviews, newest moderated first
From ordering to receiving was so easy ! The lobsters were amazing and so delicious. Will be ordering a lot more. Everyone at my table was so impressed.
By customer
Response from Lobsters Online· Dec 1, 2022
We appreciate your positive feedback. We strive to ship only the highest quality product in a way that arrives to you fresh. We look forward to supporting your seafood needs in the future.
web site says $18 for travel shipping but when I went to purchase $27 was the charge..miss leading I intend on contacting the company. If the price differential is a mistake, I will be happy to revise my review.
By Robert D.
Response from Lobsters Online· Dec 1, 2022
Thank you for your feedback. We are sorry you did not have a positive experience on your order with us. We strive to ship only the highest quality product in a way that arrives to you fresh. What the website listed is our Travel Coverage - $18 flat fee We offer a "travel coverage" option that protects you from any delivery delays. This coverage includes protection from, missorted packages, flight delays, mechanical malfunctions, damaged packages and weather delays which would have prevented your package from arriving on the selected delivery date. This coverage is intended to give you peace of mind that your shipment is protected from events outside the Lobster Trap's control. Should any of the listed events occur, the customer would be entitled to a refund in the full order amount, guaranteed. This is an optional choice and can be opted out of by unclicking the box. The Shipping cost are separate from the Travel Coverage. At Lobsters-Online, we strive for total customer satisfaction. We hope you will give us a chance to earn your business back.
The Lobster is really live Tasty~
By customer
Response from Lobsters Online· Dec 1, 2022
We appreciate your positive feedback. We strive to ship only the highest quality product in a way that arrives to you fresh. We look forward to supporting your seafood needs in the future.
Not sure about the date but timely delivery.
By Joe
Response from Lobsters Online· Dec 1, 2022
We appreciate your positive feedback. We strive to ship only the highest quality product in a way that arrives to you fresh. We look forward to supporting your seafood needs in the future.
I was really disappointed to hear that the company was sending messages to the recipient about the delivery for two weeks before the arrival of this “surprise” gift. This was inexcusable.
By Theresa
Response from Lobsters Online· Dec 1, 2022
Thank you for your feedback. We are sorry you did not have a positive experience on your order with us. We strive to ship only the highest quality product in a way that arrives to you fresh. We only reach out to the Billing information if there is an issue with the order. In this case the order had the same information for both shipping and billing, which is this case was the gift recipient. At Lobsters-Online, we strive for total customer satisfaction. We hope you will give us a chance to earn your business back.
They were as advertised as far as size and quality and alive and kicking for a special meal in Texas. Definitely made our day.
By Amber S.
Response from Lobsters Online· Nov 17, 2022
We appreciate your positive feedback. We strive to ship only the highest quality product in a way that arrives to you fresh. We look forward to supporting your seafood needs in the future.
Ordered two 4lb lobsters, they arrived on time and in great condition. They tasted great and we were eating left overs for a couple of days. We have ordered from Lobster Online several times now and they have never disappointed. Treat yourself, you deserve it!
By Sue
Response from Lobsters Online· Nov 17, 2022
We appreciate your positive feedback. We strive to ship only the highest quality product in a way that arrives to you fresh. We look forward to supporting your seafood needs in the future.
Your lobsters were the highlight of a birthday party. Thank you.
By DSL
Response from Lobsters Online· Nov 17, 2022
We appreciate your positive feedback. We strive to ship only the highest quality product in a way that arrives to you fresh. We look forward to supporting your seafood needs in the future.
