LoanCareReviews of loancareservicing.com

They are fairly terrible. I have a VA loan through them and they constantly screw it up. I show proof of insurance and they still charge me their outrageous company placed insurance. You call think you have an issue resolved only to find the person you spoke to did nothing at all. Pretty awful service. Thank you for your service.....not.

Their mortgage payment system is messed up! They keep rejecting payments, with no notice, and for no reason- the accounts have the money, and are in correctly. The system doesn't even allow for autopay. This is a huge nightmare.

Let me start out by saying that in 10 yrs I have never missed a Mortgage payment.  My Loan started out as a FSH loan, where they sub vented it out to Lake View, then finally with Loancare.  In Jan of 2024 I had loss my job, so I called Loancare for the mortgage assist program, through the advice of the Loancare rep, I was advised that the Mortgage assist program is not available to customer who are current on their mortgage, so I had to go 60 days behind on my mortgage which I thought it would give me a cushion.  After review from Loancare I was approved for the Mortgage assist program, which took about 3-5 months.  The assist program lowered my payment to $2700 a month, I didn't read the fine print, I get paid every 10th of the month so I call to set the payment up when I had gotten paid. If you miss the 1st payment you are then in default on the whole loan, and then Loancare will charge all the total payments and fee's. If you can not come up with the astronomical amount Loancare then will start the proceedings for foreclosure. After receiving all of this Information I decided to sell the house which I thought I had a lot of equity in the home. I then called Loancare to get the official payoff for the Loan.  I spoke with a rep to see if my HELOC was included in the final payoff which the rep assured me that the payoff included the payoff for the HELOC. I know that the phone calls are all documented. I then put my Home up for sale in Aug. which it sold in one day, so my house was under contract.  Through the advice of my Realtor he stated if I called the Mortgage company and told them that if my house was under contract the would not put me in foreclosure which I found out later that that was not true. Loancare started the foreclosure preceding Aug. 20th I called Loancare Aug. 4 2025 and Aug.14 to inform Loancare of my closing.  The phone conversation with the rep on Aug.14th 2025 for the official payoff which the rep from Loancare told me the payoff included my HELOC now I am thinking I am going into closing receiving a equity check, my payoff was $439,000 and I sold the house at $690,000. My Realtor did not catch it nor did I.  I closed in the 8th of Aug. 2025 which got pushed back to the 10th of Aug.2025 so Loancare then sent the foreclosure to a Attorney who issued me a letter on Aug. 9th 2025 which was one day.  Loancare received their full payment $439.000 now rejected it because of the Attorney fee of $2000.  I then called for a Foreclosure reversal because it had been documented through taped phone conversations which the Loancare escalation team had reviewed and informed me Fri. Aug.12th 2025. with the Rep Bill that my case was under Review through another department "Default Resolution Team.  I followed up Monday Aug 14th. the rep. who said there no recollection of our conversation with Bill. After being on the phone for at least a hour, she then informed me of the conservation with Bill and Mentioned that it was still under review with Default Resolution Team. I am getting all kinds of threating emails from the Foreclosure Attorney for their fee of $2000 threating to send my payoff payment back. --

“I provided LoanCare with valid proof of my HOA Master Hazard Policy, which they accepted and posted to my account. However, the lender-placed insurance policy has not been removed, even though I was told by their agent that it would be. This has caused confusion and unnecessary stress. I encourage LoanCare to improve its communication with customers and ensure lender-placed coverage is promptly cancelled once valid proof is received.”

If there were anything less than one star, this joke of a business would get it. Twice I've had damage to my home. Twice I've literally had to fight them to get the money my insurance company expeditiously paid to have my home repaired. The first time the damaged happened, I had to live in a hotel for 85 days. I went through three contractors because no one is going to work for free. The most recent claim I've had to deal with them on was a roof replacement from hail damage. I did my part. I sent in all required documents. Here it is over two months post damage, and i can't even beg the loss draft department to send me the money. The contractor is literally taking me to small claims court over non payment and I'm surer I'll owe court fees and any attorney costs. Just more money this business has cost me. The employees that I've had to deal with have been nothing short of amazing. I have zero complaints in that aspect, but they can only do so much. Avoid any mortgage company that uses Loancare for their servicing department. Avoid it like your sanity depends on it. Because it does.

For the past three months, my mortgage payment has been messed up. I think I have "the issue" in the system resolve, and something else is not set up correctly for the next payment - some new piece of information is not set up. And each time, another $64.11 Late Fee needs to be be disputed. Enough already! 45 years of mortgages - 6 homes and refinances and never a late payment. This outfit is a nightmare to work with, total garbage of product.

I wish I had realized that Loancare would be servicing my mortgage. They have caused me significant stress as well, and I regret the day I ever took out a mortgage that was going to be serviced by this company. I think their employees must be incentivized somehow to push good customers into foreclosure because they make accidental-on-purpose mistakes and decline to fix them. Also, their standard business practices seem to be to operate in a manner that is not in the best interests of the customer. At this point, I am not sure what is going to be necessary to resolve the situation. Do your due diligence on the mortgage servicer before taking out a loan. I sure wish I had done more due diligence.

This is my seventh mortgage in last 20 years and by far this is the worst lender I had ever work with. Loancare will manipulate your funds all day long. Their list of administrative fees is pages long, they will manipulate your non applied funds, your escrow, your payment due amount month after month to their benefit. They are loosing and/or not paying my insurance premium every single year despite multiple reminders from my agent while sending nice (automatic) emails that my account is up to date and they received all documentation. I had to reinstate my insurance and pay the priemium from my packet instead of escrow and wait 10 months for refund! Read your statement in detail, it is like you are a fine print slave now for the next 30 years. Save yourself, your money and your future and refinance out of them on the first opportunity. I don't write too mamy reviews but my battle and frustration is taking a piece of my otherwise peaceful life and I found myself obligated to write this unfortunate review to save my brothers and sisters from Loancare misery.