LoanCareReviews of loancareservicing.com

Absolutely horrid company. I wish they never bought my mortgage. Have done multiple escrow analysis and raised my payment twice in 2 months. My taxes and insurance went down!! They play games with our lives

If I could rate this company ZERO stars, I would! They were supposed to process a check that I got from my insurance company to pay for damages. The check was issued before my mortgage company sold my account to another mortgage company. I called LoanCare to ask if this was a problem and they said "no" and that they could still process the check because they handle the checks for both mortgage companies. Based on this, I paid $112 to have the check sent to their "overnight" processing address. It took them 3 days to even acknowledge that they received the check, and then after a week, they VOIDED the check and returned it to me WITHOUT TELLING ME! The only way that I found out is that when I went to see the status of my claim, IT WAS GONE! It was as if it never existed! Nothing about the check being voided! I had to call them before I could find out what the heck was going on! Then when I said that I wanted to file a formal complaint, I was told that I had to do it with a supervisor, and after being on hold for 20 minutes was told that a supervisor was unavailable and that I would get a call back. Guess what? That was a complete LIE! They never called back! In my opinion, this company is a complete scam!

Absolutely horrible experience with LoanCare. First they placed me into a 3-month trial payment plan they never properly honored. Then they tried to push me into signing what felt like a predatory loan modification that added nearly 10 years to my loan, increased my interest rate, and added a lien against my property. After suffering a serious spinal injury and becoming medically unable to work, I had no choice but to enter forbearance. My doctors have documented that I cannot even begin looking for work for at least another year pending rehabilitation and possible disability determination. Now that my forbearance is ending, LoanCare is once again trying to push me into another unrealistic 3-month payment plan that makes absolutely no sense given my documented medical condition and lack of income stability. Meanwhile: - phone calls are never returned, - emails are ignored, - nobody will clearly explain whether my loan has even been reviewed through the FHA waterfall process, - and every interaction feels designed to push borrowers toward default rather than actually help them keep their homes. The stress this company creates for people already dealing with medical hardship is unbelievable. I have never dealt with a mortgage servicer with such poor communication, lack of transparency, and disregard for a borrower’s actual circumstances.

LoanCare is a terrible company to deal with. The customer service representative did not correctly enter my bank routing number and she told me that the payment was accepted. I received a call 2 weeks later telling me that my mortgage payment was late and tried to change me a late fee for their mistake. Now they are telling me that I need to purchase a home warranty even though it was never required when I purchased the home 16 years ago through HUD. I will be contacting the Arizona Attorney Generals Office for Consumer Affairs and file a complaint

if you pay bimonthly they just keep you money on a suspense account for 2 weeks and make one payment per 4 weeks. Basically your money does not work. Bummer. Worse loan provider

LoanCare made an unauthorized disbursement from my escrow account to pay an insurance bill I had already paid in full. Despite uploading proof of zero balance, they refuse to correct my May 1 2026 mortgage payment from 681.03 back to the correct 550.00, and they will not refund the 131.03 overcharge caused by their error. A customer service representative lied to me on April 30 2026, claiming they called my insurance company. My insurance confirmed no call was ever made. A 200 plus dollar principal payment I made on April 21 2026 has not been drafted from my bank account despite me receiving a confirmation number and thank you email. LoanCare has violated RESPA and CFPB mortgage servicing rules.

The F ing over started with Mattamy home funding removing me from loan right before closing about 7 years ago. I (the family financial planner) had to refinance and VA loan ended up w/ this company. Come to find out being on Deed only (not loan) lenders get to Willfully ignore spouses Property rights, Homestead rights, & due process to resolve/negotiate loan if an ABUSER spouse (wants to replace you with teenagers- his words) tries to make you homeless via control of the loan. At least 7 attempts to negotiate with this fraud company and they include me on legal proceedings without any legal rights. I have my own VA benefits and paid off my last VA loan yet they refuse to give me any choices despite being the only one showing up to foreclosure hearings and having an 800 credit score to ASSUME the 2.75% loan ASsumption- VA benefits allow and rate I negotiated for. They are an Absolute ANTI-American company that supports making Americans homeless. Makes me disgusted I ever served —for these Corporate terrorists to have so much Negative power.

The worst company ever. Never follow the instruction and no communication to the customers.