Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
97 reviews
LiveChatSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, allowing to provide 24/7 support to customers. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.
LiveChat (livechatinc.com) has 97 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
97 approved reviews, newest moderated first
Great potential, constant bugs, and slow/unresponsive support. Every time I set up a campaign or create a new chat, it doesn't work. Then it takes hours/days to fix when the issue shouldn't take more than 15 mins max. They do not respect your time.
By Nikki S.
GX masuk bos tdi saya wede
By Zizi Z.
The app is very easy to use, and the data are always available for use
By David E.
We have been using live Chat alongside other apps provided by Text for almost 2 years now, and we couldn't be happier with everything from the customer service to resolutions and frequent updates. They are dedicated and on top of the game. Great job, guys!
By julita
Got scammed of $805 no email received no billing approval just charged my card without my consent. this is scam I contacted on their livechat and they say they cant refund because their other team is not there. I'm not sure whats going to be done but this is pure scam. I will be no more going to use this service.
By Qasim H.
Overpriced, Hidden Fees, and Shady Practices – Stay Away! ⭐☆☆☆☆ My experience with the LiveChat app for WordPress has been nothing short of awful. They charged me for a service that was never provided, and when I reached out for help, they refused to refund my money. On top of that, their service is extremely overpriced. What they advertise as a complete chat solution is misleading — there are hidden fees at every step. To get a fully functional chat system, you’ll end up paying nearly triple what other reputable companies charge for the same features. Their customer support was dismissive and offered no real solutions. It feels like they are more focused on squeezing as much money as possible out of customers rather than providing a reliable, honest service. Avoid this company at all costs. There are far better, more transparent, and fairly priced alternatives available.
By Dr. Joseph Jacobs, DPT, ACN, A.
Tolong bantu min
By Rollys H.
Half of the time app have issues and customer service needs weeks to reply but still they dont know whats wrong and i have been told that team will work on that. so far 3 weeks and noone is even bother to reply to my contact.
By p N.
