LiveAquaria Reviews
Called Customer service about the acceptance of a Purple tang and with my yellow tang. Representative was friendly and knowledgeable. Got my order overnighted 2 days later, all fish are healthy and are doing fine.
By Jonathan K.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
86 reviews
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LiveAquaria is the largest online shop for all of your fish needs. From sustainably raised freshwater and saltwater fish, plants, invertebrates, corals, and reef rock to premium aquarium supplies, food, and equipment. Shop today and get free shipping o...
LiveAquaria (liveaquaria.com) has 86 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
86 approved reviews, newest moderated first
Called Customer service about the acceptance of a Purple tang and with my yellow tang. Representative was friendly and knowledgeable. Got my order overnighted 2 days later, all fish are healthy and are doing fine.
By Jonathan K.
Took a little longer than expected but worth it. Nora had packaged the boxes with my blue velvet Nudibranchs. Really nice thermal material and packing material with cooling pads still doing their job. Beautiful specimens. I have ordered fish previously . They will cancel an order if the fish is not healthy. Which is great! Great job. Thx!
By Scott C.
They advertise fish they don't have any intention of selling you. You'll spend time placing an order only for half of it to arrive and then a refund to your credit card...and you'll be lucky if your order arrives on the scheduled shipping date. Customer service is nonexistent. With so many different online options out there, there is absolutely no reason to choose "Live"Aquaria; this company has hit rock bottom in every facet. Never again.
By Daniel M.
Absolute worst place to order livestock on internet! Total lack of customer support. They're telephones are disconnected, they don't reply to email messages and the livestock they sell arrives DOA. Terrible business. I will never buy from Live aquaria again!
By Honest R.
I haven't recieved the order yet, & have tried everything to try & track it. but nothing works. they suck!
By Paul M.
Dead fish, poor packaging, even worse communication. Don't buy from this company.
By Tom C.
Two weeks in a row, I ordered fish and two weeks in a row they were unable tom fill the order... Horrible unless you buy diver's den items. However, even the diver's den fish are not packaged properly and may not survive. Save yourself the trouble and use someone else. They are not organized or decently run. This business has severe issues.
By Dilly B.
This place is a joke. You place an order, pay for it, expect it to be shipped, then nothing. FYI, even if the fish is available when you buy it, they don't hold it for you. It has to be in their inventory when they are ready to ship. Whenever that is. No idea when it might show up. No idea if they even have what you ordered. No idea when they will ship it. If you ask, they say check your e-mail midnight the day before it's "supposed" to be shipped. Of course, they don't really know when they will be ready to ship so it's a total guessing game. Can't believe I've been suckered into this poorly run business. Worst experience of my life from a "reputable" business.
By Jeff N.