Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
LiveAgentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
616 approved reviews, newest moderated first
Having chat as well as ticketing in one product is excellent, also the ease of set up was matched with an excellent level of configuration options. Normally these 2 things do not go hand in hand, I think the level of maturity of LiveAgemt is impressive.
By Richard
I would like to inform you that LiveAgent is a well built platform and I am very satisfied with it. I would recommend LiveAgent further.
By Thomas
This has a few rough edges, such as random disconnects for license updating, however, the staff are very helpful, eager to assist, and willing to answer any questions
By Derek
In the chat, we had a good experience! The solution was apllied, and it's all ok.
By Doni M.
Depiste me contacting the wrong support , (my fault) the Agent was excellent and very professional.
By Stefan
great support team in the background
By Max
Easy to use. Always online and functioning. Such a great tool for communicating to customers.
By Colin
Great product that can accommodate multiple languages across multiple sites to be handled by specified agents, all within the same account. Very knowledgeable support and quick to respond. Nothing beats live chat support for a LiveChat question!
By Alex
