LiveAgentReviews of liveagent.com

The application works for us and they have a great support team. Despite that, we miss a more customized service for companies so the application can adapt to the business workflow and not the other way around.

It is easy to use and a great way to communicate to others around the world.

Nice ticketing tool - it does it's job pretty well. Can recommend to everyone.

It is easy to use, but there are some functionalities that I miss. For example, being able to edit posts, or create subtasks on a ticket

The integration of LiveAgent with other products is very good. We have joined our support of Chat, Form, Twitter and Facebook in an unique product. We recommend this product.

We use Live Agent as an instant way for our customers to get support between certain hours. The system allows us to control this very simply, whilst asking the users to enter specific information before the chat starts. It also includes a very comprehensive reporting suit so we can monitor stats and make sure our engineers are efficiently helping our customers. It could do with a few tweaks to make it perfect, like the ability to mute the sound of an incoming chat - which can be an issue with you are using it in conjunction a software phone system. Overall very happy with it.

Very flexible system, user-friendly and works with my iPhone!

LiveAgent offers most of what you need in a good and complete support solution with very few incidents. There's obviously some place for improvements and new functionalities, but nothing major you would need to start with it.